LuisCastroCR

Hi Guys, Ok looks like my controller is now officially dead,now the unplug/plug again thing won't work it simply doesn't recognize it anymore!

Looks like I don't have one! Still I ordered the premium edition because of the aura sync, I really want my computer to be all hooked up through the same software, asking for a replacement is hard since Im not it the us

Understood, which cable do you suggest?

Hi, Update didn't work, I checked everything software related, even updated bios, so not sure if this is just a hardware issue. As for your steps. I tried usb cables, they are solid, the problem is it is not recognize at start up, but once the computer is on, after plugging the controller again it gets recognized, Im afraid because this right here feels like a software issue, however, it was working fine before and I didn't made any modifications to the windows whatstover, it just stopped working, so then again it might be a harware issue! so confusing! haha The controller cable that does into the mobo does have two usb connections they both say "B" but the controller itself only has one, not sure if the other should be plugged somewhere, don't think so, since it was already like that when I opened up the case. power supply is solid, tried elsewhere and it is good, as mentioned, if I unplug the power cable and plug it back in, the controller gets recognized, don't think this is a power issue at all. Sitches are good, nothing has been modified here. will try on deleting the folder when I get back home. Thanks,

Hi Guys, Pictures below! The Assus support told me to update BIOS, in was in fact outdated, but didnt solve the issue after updating it. I did also update the TT RGB Plus software(for some reason I thought I did, but I didnt) and had to work some late night hours with a client so didn-t really have the time to restart, will check today and see if that update worked.

UPDATE: the al Suite 3 didn't fixed the issue, i think it might be a hardware issue perhaps? or a windows configuration that won't allow the controller to be identified when the system boots up. Will be contacting assus support directly, perhaps there is a motherboard or windows set up what Im overlooking.

UPDATE: I received the following error when restarting the pc fan control service fan control manager error, something about the AL Suite 3 from asus. Uninstalled and re installed the whole thing and then the pc restarted, didn't get the same error and the fan controller issue disappeared, now, this error happens randomly so Im not gonna assume it has been fixed because this is the first time, I will restart pc a couple more times to see if the issue has truly been fixed as for what you guys told me. checked the bios and no power saving settings there. I would really like to know if it is a hardware or software issue, if it is the latter, Ill be worried because it won't be easy to fix, whereas if it is a hardware issue I was thinking about replacing it either way for the premium version to get the aura sync compatibility

Hi! No, I just reboot the system everytime and yes the connectivity only comes back by power cycling the controller separately. I was thinking about getting the premium edition as a replacement, but it has Aura sync compatibility as well as the rest of my set up, but now I fear it won't solve it. Will check for power save modes.

I have 3 120mm RGB plus fans System specs Windows 10 MOBO Asus strix z730 e gaming 32 RAM 32000 i5 8600

I guys, I always get the same issue when I boot on my computer, seems like the controller can be recognized by the software at first, but then I unplug and plug back in and it works, so it appears it is only when the windows starts any tips?

Hi, I've been getting lately an error of Controller Not Recognized for my 3 120 fan pack, it is easily solved by just unplug and plug the controller back in, though, it is really inconvenient to open up the case each time that happens, when does it happen? it is arbitrary, somedays works perfectly and someday from all the sudden, the error appears, how can I fix this once and for all?