This is not only a problem with ThermalTake, I have seen this lack of support for all RGB products, and software control. I have invested $$$$ on RGB products as I think its cool and unique. but getting just to work seems like a challenge for these people that create both hardware and software products.
I have used Corsair, Asus Aura, Razer Chroma, TT RGB (manual controller) and the TT Riing Plus, and almost every time, I see a ton of support issues, with a lake of support or response from said companies.
I do not even put my PC's to sleep I let them run, but just turn off the monitors, this breaks the Riing RGB software as well, and when I go to restart it, it will save all fan info, and color info, but will not save my chroma sync setting in the software. and I have to have my kids account set to admin for the whole thing to run right.
At this point, I just might give up RGB lighting all together.