Brad0021

Okay Brethren. My issue has been resolved, thank ####. I must provide an update on what happened. If you read my post from 11/28 you get an idea of where I was at. I was completely stuck. I emailed support and they sent me a replacement pretty quickly. From the time I submitted a RMA request it was probably 1 week. So excellent service on Thermaltakes part here. Personally I think that there was an issue with the on board RGB control with my Gigabyte board taking precedence over the TT controller software. The controller I was using was the TT premium addition which is the one with 9 ports on it, not the one that comes typically with the devices that has 5 ports on it. I went and bought it separately because i have 7 fans, and figured just wire them all to one controller rather than daisy chaining additional controllers together. Well, Thermaltake sent me a new one which is one of the 5 port ones that typically comes with the devices you would buy from them like the cooler or fan packs. I was confused because thats not what I had asked for. I figured I would at least test it because the connections to the mother board used a USB connection on the 5 port controller rather than the PWM and DLED RGB connection for the 9 port box that I previous had wired up. What do you know? It worked. The TT controller software worked without fail. I said to myself "son of a b*tch..." because I had put the one that came with the liquid CPU cooler I bought in the box and put it in the attic. I didn't attempt to hook it up the first time because I needed more than 5 ports to support all the fans I had. When I originally did the install I saw the 9 port at Fry's and thought it was the same and I could save space. Nope.... So since it was working I tested all the features of the software and its working beautifully. Alas, I have daisy chained the controller thermaltake sent me to the one that came with my CPU cooler to allow for all my fans to be plugged in, set the dip switches so it knows there are two modules and boom! All is well here. Finally.... I know this may not be a solution for all but I digress back to my thought about the motherboard software taking precedents over the TT software. The TT premium controller I had with the 9 ports required a PWM connection which allowed the motherboard to take control over the function. With the default controller that has 5 ports it uses just a standard USB connection which I think just supplied the power and a signal that the TT software was able to pick up and see. So if you have some kind of onboard RGB control like my gigabyte does, that may be the problem. Try hooking it up with the standard controller just using the molex power and the supplied usb to mini usb that comes with it. Cheers and Thank you Thermaltake.

Need some help. Desperate at this point. I have this same problem with the TT RGB Plus software, and or the Ring RGB Tt Premium Edition software. The software will not load/run at all. I get an error code that reads exactly this "Could not find Fan Controller, please check the Fan Controller is connected. (Error Code:H_0x0001)". I have read through pretty much all of the forums and information that I can find online with no success, searched reddit, youtube etc.... I have uninstalled and reinstalled all the versions of this software I can find. I have replaced the controller 3 times. I have rewired and reconfigured the how the fans are plugged in to the controller several times, as well as the USB power port on the motherboard. I have tried every solution I can find posted here by others with similar or the same problem with no success. I am not sure what to do at this point. I have several of these fans in my case. They are all brand new. All the fans work and the colors are controllable via my motherboard software that is built into the Gigabyte Aorus which is called "RGB Fusion", but not to the degree that your software should be able to do. I have even uninstalled that with hopes that somehow it was taking precedent over the TT software but that did not work either. The software Thermaltake provides is far superior in terms of customization and is really what I bought these for. I have tried for almost 3 months to figure this out on my own and I am stuck. I am outside of my return window for the products now so I obviously can't get my money back. I really want this to work as the fans are beautiful in the limited state that I have them in now. I just want to take advantage of the full potential. I have listed my system in detail below. Thanks for any help you can provide. System Specs: -Processing - Gigabyte Aorus Z370 Gaming 7 Board - Intel I-7 Coffee Lake 9700K 8 Core CPU - Asus ROG Strix 1070i GPU - 64Gb of G skill RAM - Cooling - 1x Thermaltake Floe Triple Riing RGB 360 TT Premium Edition on my GPU - 2x Thermaltake Riing Plus 20 RGB TT Premium Edition 200mm fans in front - 2x Thermaltake Riing Plus 20 RGB TT Premium Edition 120mm fans one bottom, one rear - Power is all run by a Thermaltake 750W RGB modular power supply - Case is Thermaltake View 37 RGB E-ATX Mid Tower Gaming Computer Case

Hello, can you please post a link to where this v1.2.3 download is? I cannot locate that. This problem has be plaguing me for 3 months now. Thanks,