[Premium X1 RGB keyboard Owner's Club]

On 12/5/2018 at 3:38 AM, TheGameplay_Go said:

got exactly the same problem

is there any fix at this times ?

 

on windows 10

gigabyte Z1 Ultra-Gaming

32GB DDR4

asus GTX1080 8GB

Samsung  SSD 500GB

I think it is due to the windows update 1809 , not the PC spec.

[Premium X1 RGB keyboard Owner's Club]

On 11/6/2018 at 10:24 AM, Jackie Chen said:

Hi Spax123,

Can you give me your system spec and operating system? I will ask our SW team to help you with the issue.

And can you please help to record a short video to let us examine where went wrong?

 

Thank you

 

BR

Jackie

I am having the same problem

[Premium X1 RGB keyboard Owner's Club]

The X1 RGB exe cannot detect my X1RGB Keyboard after updating to win10 1809. How can I solve this?