Just bought a X1 RGB keyboard. Running Win10 build 1809, Asus TUF Z370-Pro Gaming motherboard, i7-8700K CPU.
I installed the TT RGB software version 1.9.0. Even let it update to 1.9.1.
In any case, I get the message 'Please plug in Thermaltake device to get started.' I've tried different USB ports, rebooted, etc., but still no luck.
Interestingly, Device Manager lists the keyboard as a 'HID Keyboard Device.' I've tried various things to see if it would run a TT-specific driver, but no luck.
I also find it interesting that TT software download was unsigned. Not sure if there might be a side-effect from that.
Any suggestions for how to get this to work? I really like to keyboard, but will have to return if I can't get the most out of it.