[X1 RGB - Please plug in Thermaltake device to get started]

Any feedback on this one?

In a different forum, I got feedback that it could be due to the latest Win10 update.

I opened an issue with Thermaltake a few days ago, but haven't heard back.  Great customer support.

[X1 RGB - Please plug in Thermaltake device to get started]

Just bought a X1 RGB keyboard.  Running Win10 build 1809, Asus TUF Z370-Pro Gaming motherboard, i7-8700K CPU.

I installed the TT RGB software version 1.9.0.  Even let it update to 1.9.1.

In any case, I get the message 'Please plug in Thermaltake device to get started.'  I've tried different USB ports, rebooted, etc., but still no luck.

Interestingly, Device Manager lists the keyboard as a 'HID Keyboard Device.'  I've tried various things to see if it would run a TT-specific driver, but no luck.

I also find it interesting that TT software download was unsigned.  Not sure if there might be a side-effect from that.

Any suggestions for how to get this to work?  I really like to keyboard, but will have to return if I can't get the most out of it.