Pollo

Hello, I have this problem: The program ''TT RGB Plus'' pops up an error: '' Could not find Fan Controller, please check the Fan Controller is connected. (Error Code:H_0x0001)''. The article I'm having problems with is: Pure Plus 12 LED RGB Radiator Fan TT Premium Edition (3-Fan Pack) . My pc: Motherboard ---> Z390 aorus pro wifi Processor -------> i7-9700K Can someone in my same situation give me some advices please? Thanks a lot.