coltor21

I have read through quite a few articles and watched a bunch of setup videos on these things (TT Pure Plus 12 three pack w controller), but no matter what I try I cannot get the software to detect the controller. Do you guys have any advice? I'm getting the error seen in the attached image. The IOS app is picking up my desktop but will also not let me control anything. Any advice would be appreciated. I do not have the receipt, but they are brand new. I'm running an ASUS Prime Z270 AR mobo.

Hi all, I've been searching this forum for about 4 hours trying all the solutions I can find. But all of this effort is to no avail. I cannot get the software to detect the controller no matter what I do. The fans work, as do the LED's. But i have no option to do anything in the software. The mobile application does bring up my desktop, and the Razer Synapse software both show it as well. I have an ASUS Prime Z270AR motherboard with an I5 7600K. Any help would be appreciated. Edit: I have the Thermaltake Pure Plus 12 three pack with controller.