I just ran into this issue... hard to understand that it remains unfixed but earned the "premium" liquid cooler a 1* rating at Amazon and a crystal clear warning for future buyers.
Seems that such reviews clearly describing persisting problems and the unwillingness of the company to fix it are the only tool customers have.
I found a solution though, MoshiMoshi0 provices TTController on github, json based config but with a tremendous support.. just a small service running in the background and doing what I want... and that one survices hibernation.