[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

On 6/17/2019 at 2:54 PM, JeffWu said:

Hi sir 

Sorry for your waiting!

There is newest version for you, could you try it?

Tt_DPS_G_App_Global_Ver3.1.75test.zip 35.77 MB · 6 downloads

This is the one that works for me but still having trouble logging in my account

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

On 6/3/2019 at 10:14 AM, JeffWu said:

Hi Grizzly

Could you please provide your CPU name to verify?

Thank you!

AMD FX-6300

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

On 6/3/2019 at 7:43 AM, DrPepper023 said:

Turning off RGB plus worked for me.  You must end the task in windows task manager.   then start the DPS RGP app.  It worked on my puter.

TT DPS G APP is the only app that I'm using for the PSU

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

On 6/2/2019 at 11:15 PM, KronosMarauder said:

Same here on 3.1.7, I have the RGB toughpower 1500w and the RGB tab is now gone and the fan is dark. Also on another note, I cannot login to the app. I enter email and password and 'login', but nothing happens. The software does detect the power supply, and the software is giving me data in real time, so I know its communicating. Please fix ASAP. 

Same here. I can't even login my account even though i put the correct info

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

1 hour ago, Digital_Fuzion said:

I don't own other Thermaltake hardware other then this Thermaltake PSU. TT RGB PLUS software isn't needed unless your using other branded Thermaltake hardware like RGB fans etc. I only use the TT DPSG App with the TT PSU.  Thermaltake should only need one universal software application for the entire TT single piece hardware or multi Thermaltake hardware setup.  Corsair got very smart knowing this with their  iCUE software. iCUE scales single and all Corsair hardware including RGB, Fan controllers etc. They killed off their Corsair Link software and replaced it with Corsair iCUE.  Thermaltake's DPSG software has always been open BETA from the start. It's still BETA with no improvements over the prior release. Let's hope for the best firmware and software update to rid the problems and enjoy innovation with this power supply. 

You're right. They have different app for different hardware. They try to update from 3.1.6 to 3.1.7 but the result for me was rgb setting has gone. Instead of improvement of the software, the software got even worst.

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

1 hour ago, JeffWu said:

Hi sir

Sorry for late reply.

Please try to close “TT RGB PLUS “first.

then open DPSG app again. 

Thank you.

Tried it. Also tried restarting my pc but still nothing happens

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

2 hours ago, Digital_Fuzion said:

This is the crap that state attorney general's love to sue big tech companies over for. The product does not meet or exceed consumer expectations or has advertised. I've seen it before with tech companies like Gateway and Monster Cable. Thermaltake has proven to fail on delivering a solid product. I wouldn't be surprised in the future if you get a court claim for a partial refund notification in your email. Once complaints boil over it will happen that I can assure you all. Once it happens the court system will get the entire list of customers whom purchased this PSU from an authorized retailer. The court system will send you a notification via electronic email or mailer. You will respond with proof of purchase and the rest is history. Try calling Thermaltake support it's a complete joke. You will get sent to voice mail. I've never seen anything like this company. When companies pull this crap. It just makes other companies like EVGA and Corsair look better. That's because they are better and so are there products and support. Go look on their forums and see how invested the forum community members are. This forum's active member community is nearly a ghost town compared to that of EVGA and Corsair. Who's to blame for that THERMALTAKE!

You got a point there mate. That was true

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

12 hours ago, StealUrKill_PhD said:

Has anyone found a fix to this even starting up? This is total BS.

I haven't encounter that kind of problem. Try to shutdown pc then replug the usb while pc is off. If it's still not detected. Try to replug when pc is on

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

On 5/25/2019 at 9:08 AM, Jumaru84 said:

After 3.1.7 my pc stopped recognizing the psu's usb.

I haven't encounter that kind of problem. Try to shutdown pc then replug the usb while pc is off. If it's still not detected. Try to replug when pc is on

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

The software automatically updated to 3.1.7 then the RGB setting has gone. My THERMALTAKE TOUGHPOWER DPS G RGB 850W has no RGB now because you can't set the RGB on the PSU itself. It's controlled digitally thru software. Has anyone also encounter this issue? Please Help. Thanks

[CPU casing fan rgb blink and fans twitch a little when unit is plugged in and not turned on yet]

Whenever I plugged the mini usb  to psu and the other end USB (9pin) to mobo. This happens. The blinking and twitch of fans ain't there if I didn't plugged that cable, but the thing is. I couldn't use the software of my Thermaltake Toughpower DPS G RGB 850w titanium PSU to check wattage, temp etc. and also the rgb is not going to light up. So I still need to connect that cable. Anyone knows the possible solution for this issue and could this have a long-term effect on my pc? PC is working good when turned on, it just bothers me about that strange effect.

Mobo - Gigabyte GA-970-Gaming rev. 1.1
PSU - Thermaltake Toughpower DPS G RGB 850w titanium 

Thank you