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TT0987

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Posts posted by TT0987

  1. On ‎10‎/‎25‎/‎2019 at 1:46 AM, Leoniums said:

    Update 1.

    So I tried to take all the rgb software's because it seems that when the pc is in heavy load then there is no buzzing. But even I took them off there was no change.

    It seems that this psu is really messing with my electricity.... now i see the wall lights that are in the same electricity line (wall) are doing weird things... lower - higher light....

    1st time i come across with such thing...

    Hi! We would like to help you, please contact with our customer service cs3@thermaltake.com.tw 

    Thanks

  2. Hi There

    Thank you for contacting us. according to your problem I suggest you to get 8 pin PCIE to 8 pin CPU adapter, such as this one below:

    https://www.ebay.com/itm/SuperMicro-CBL-PWEX-0665-PCIe-8-pin-female-black-to-CPU-8-pin-female-white/362036775395?hash=item544b12c9e3:g:49IAAOSwEH9ZZp4T

    Of course you can get Molex to 4 pin PCIE adapter but since Molex's threshold is not as high as 8pin PCIE, I still recommend go for  8 pin PCIE to 8 pin CPU adapter.

    Finally, do not plug the PCIE cable to CPU directly! For this model, they have different pin assignment and you could damage your VGA card by doing so!

  3. Hi Qu1et

    Sorry for the trouble, please try one of these emails below according to your region:

    Customer Service: 

    USA/Canada/South America:
    support@thermaltakeusa.zendesk.com 

    Europe
    support@thermaltake.de 

    Australia/ New Zealand
    rma@thermaltake.com.au 

  4. Hi Tom

    I am not sure I understand your question correctly, so please bear with me.

    I just checked all the TR2 series, and they are all non modular power supply. 

    So, your 4x4 for CPU connector should already mounted to your power supply.

    Therefore, if the 4x4 CPU connector is missing, you should return it and get a new one.

    If this is not what you meant, a picture to help us to understand would be greatly appreciated.

    Here is all the customer email address in case you need it:

     

    Customer Service: 

    USA/Canada/South America:
    support@thermaltakeusa.zendesk.com 

    Europe
    support@thermaltake.de 

    Australia/ New Zealand
    rma@thermaltake.com.au 

    Thanks

  5. Hi W1zzard

    Thanks for the information, I guess this problem is due to 5V. sb not sending the correct power good signal to mother board correctly.

    I will pass to our R&D department to continue study on this issue.

    I think you have very good chance to get a replacement because if i am correct, TRX's warranty is 3 year.

    Here is the customer service email ( cs3@thermaltake.com.tw ) please contact them for further assist.

     

  6. Hi W1zzard

    Could you provide what MB you use and Serial Number on your TR2 RX 1200W?

    This problem probably caused by unbalance loading between 12V/ 5V/ 3.3V

    If I remember correctly, Intel has a c6/c7 requirement on all power supply since 2013, specially aiming on sleep mode.

    TR2 RX 1200W is an old model and may not design according to C6/C7.

    But it could be a malfunction also.

    Mean while you can contact our customer services for possible replacement.

    Customer Service: 

    USA/Canada/South America:
    support@thermaltakeusa.zendesk.com 

    Europe
    support@thermaltake.de 

    Australia/ New Zealand
    rma@thermaltake.com.au 

  7. Hi Wax

    Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction.

    Please contact our customer service for replacement:

    Customer Service: 

    USA/Canada/South America:
    support@thermaltakeusa.zendesk.com 

    Europe
    support@thermaltake.de 

    Australia/ New Zealand
    rma@thermaltake.com.au 

    International Global Customers:
    info@thermaltake.com 

     

    Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx.

    Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient)
    ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan
    TEL: +886-2-8797-5788 ext 2502
    Name: Joshua Chang

    Greatly appreciated.

  8. Hi kyuubi85 & Wax

    Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction.

    Please contact our customer service for replacement:

    Customer Service: 

    USA/Canada/South America:
    support@thermaltakeusa.zendesk.com 

    Europe
    support@thermaltake.de 

    Australia/ New Zealand
    rma@thermaltake.com.au 

    International Global Customers:
    info@thermaltake.com 

     

    Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx.

    Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient)
    ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan
    TEL: +886-2-8797-5788 ext 2502
    Name: Joshua Chang

    Greatly appreciated.

     

  9. Hi Ramonbasilio

    usually, when video went on and off can be 2 types situation happens:
    1. Not enough power. However, in your case 500W should be enough.
    2. Unbalance loading between 12V, 5.5V, and 3V.

    Therefore, please contact our custmer service for replacement.

    USA/Canada/South America:
    support@thermaltakeusa.zendesk.com

    Europe
    support@thermaltake.de

    Australia/ New Zealand
    rma@thermaltake.com.au

    International Global Customers:
    info@thermaltake.com

    Thank you for choosing Thermaltake

  10. Hi Bethbristw

    Looks like you need to figure out how much wattage you need for your whole system.

    Here, you can use this website to figure it out: https://outervision.com/power-supply-calculator

    Toughpower series comes with big power and budget price, if you live in U.S.A please check out the price and specification in Amazon:https://www.amazon.com/Thermaltake-TOUGHPOWER-Modular-Supply-PS-TPD-1000MPCGUS-1/dp/B00LZVOK18/ref=sr_1_1?ie=UTF8&qid=1500257955&sr=8-1&keywords=TPD%2B1000&th=1

    Wish you luck on your project.

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