TT0987
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Posts posted by TT0987
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Hi! We would like to help you, please contact with our customer service cs3@thermaltake.com.tw
Thanks
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Hi! We would like to help you, please contact with our customer service cs3@thermaltake.com.tw
Thanks
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On 10/25/2019 at 1:46 AM, Leoniums said:
Update 1.
So I tried to take all the rgb software's because it seems that when the pc is in heavy load then there is no buzzing. But even I took them off there was no change.
It seems that this psu is really messing with my electricity.... now i see the wall lights that are in the same electricity line (wall) are doing weird things... lower - higher light....
1st time i come across with such thing...
Hi! We would like to help you, please contact with our customer service cs3@thermaltake.com.tw
Thanks
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Hi Cxdani
I ran a estimation on how much wattage you are using right now and it shows you are probably using around 570W.
I would recommend to change your power supply to 750W with 80+Gold efficiency, so your power supply can be less stressful.
You can consider our Toughpower GF1 750W here:
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Dear user,
We are so sorry to hear that. Please contact with customer service cs3@thermaltake.com.tw to get help. Sorry for your inconvenience.
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Dear user,
RGB lighting control by software only uses in IRGB series, so in your model, we don't support software function. Sorry for your inconvenience.
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Hello! we would like to help you, please contact with customer service
cs3@thermaltake.com.tw Thank you!
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Hi There
PS-TPG-0750FPCGEU-S can sync LEDs colors with RGB motherboards from Asus, MSI, and Gigabyte,
however, PS-TPG-0750FPCGEU-R can not sync with any RGB motherboards.
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Hi There
Thank you for contacting us. according to your problem I suggest you to get 8 pin PCIE to 8 pin CPU adapter, such as this one below:
Of course you can get Molex to 4 pin PCIE adapter but since Molex's threshold is not as high as 8pin PCIE, I still recommend go for 8 pin PCIE to 8 pin CPU adapter.
Finally, do not plug the PCIE cable to CPU directly! For this model, they have different pin assignment and you could damage your VGA card by doing so!
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Hi Qu1et
Sorry for the trouble, please try one of these emails below according to your region:
Customer Service:
USA/Canada/South America:
support@thermaltakeusa.zendesk.comEurope
support@thermaltake.deAustralia/ New Zealand
rma@thermaltake.com.au -
Hi Tom
I am not sure I understand your question correctly, so please bear with me.
I just checked all the TR2 series, and they are all non modular power supply.
So, your 4x4 for CPU connector should already mounted to your power supply.
Therefore, if the 4x4 CPU connector is missing, you should return it and get a new one.
If this is not what you meant, a picture to help us to understand would be greatly appreciated.
Here is all the customer email address in case you need it:
Customer Service:
USA/Canada/South America:
support@thermaltakeusa.zendesk.comEurope
support@thermaltake.deAustralia/ New Zealand
rma@thermaltake.com.auThanks
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Hi Geoff
W0116 is indeed an old model.
Now, we have newer version of Toughpower 750W:
Please check out the specification, and hope you will like it.
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Hi There
The original length on our CPU 4+4 cable was 550 mm, however, we recently added to 600 mm.
The cable length is not listed on the packaging, so I can guarantee which on you will get.
Sorry for the inconvenience.
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Hi W1zzard
Thanks for the information, I guess this problem is due to 5V. sb not sending the correct power good signal to mother board correctly.
I will pass to our R&D department to continue study on this issue.
I think you have very good chance to get a replacement because if i am correct, TRX's warranty is 3 year.
Here is the customer service email ( cs3@thermaltake.com.tw ) please contact them for further assist.
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Hi W1zzard
Could you provide what MB you use and Serial Number on your TR2 RX 1200W?
This problem probably caused by unbalance loading between 12V/ 5V/ 3.3V
If I remember correctly, Intel has a c6/c7 requirement on all power supply since 2013, specially aiming on sleep mode.
TR2 RX 1200W is an old model and may not design according to C6/C7.
But it could be a malfunction also.
Mean while you can contact our customer services for possible replacement.
Customer Service:
USA/Canada/South America:
support@thermaltakeusa.zendesk.comEurope
support@thermaltake.deAustralia/ New Zealand
rma@thermaltake.com.au -
Hi Jedi
Please contact our customer service for further assist:
Customer Service:
USA/Canada/South America:
support@thermaltakeusa.zendesk.comEurope
support@thermaltake.deAustralia/ New Zealand
rma@thermaltake.com.auThank you
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Hi Federico
Sorry about what happened.
I have contacted our customer service here from the headquarter and help you out quick.
Please use this window from now on : cs3@thermaltake.com.tw
Best regards
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Hi Wax
Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction.
Please contact our customer service for replacement:
Customer Service:
USA/Canada/South America:
support@thermaltakeusa.zendesk.comEurope
support@thermaltake.deAustralia/ New Zealand
rma@thermaltake.com.auInternational Global Customers:
info@thermaltake.com
Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx.
Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient)
ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan
TEL: +886-2-8797-5788 ext 2502
Name: Joshua ChangGreatly appreciated.
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Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction.
Please contact our customer service for replacement:
Customer Service:
USA/Canada/South America:
support@thermaltakeusa.zendesk.comEurope
support@thermaltake.deAustralia/ New Zealand
rma@thermaltake.com.auInternational Global Customers:
info@thermaltake.com
Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx.
Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient)
ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan
TEL: +886-2-8797-5788 ext 2502
Name: Joshua ChangGreatly appreciated.
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Hi Kyuubi85
Are you holding a 80+ Gold or 80+ Bronze RGB power supply?
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Hi Ramonbasilio
usually, when video went on and off can be 2 types situation happens:
1. Not enough power. However, in your case 500W should be enough.
2. Unbalance loading between 12V, 5.5V, and 3V.Therefore, please contact our custmer service for replacement.
USA/Canada/South America:
support@thermaltakeusa.zendesk.comEurope
support@thermaltake.deAustralia/ New Zealand
rma@thermaltake.com.auInternational Global Customers:
info@thermaltake.comThank you for choosing Thermaltake
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Hi Bethbristw
Looks like you need to figure out how much wattage you need for your whole system.
Here, you can use this website to figure it out: https://outervision.com/power-supply-calculator
Toughpower series comes with big power and budget price, if you live in U.S.A please check out the price and specification in Amazon:https://www.amazon.com/Thermaltake-TOUGHPOWER-Modular-Supply-PS-TPD-1000MPCGUS-1/dp/B00LZVOK18/ref=sr_1_1?ie=UTF8&qid=1500257955&sr=8-1&keywords=TPD%2B1000&th=1
Wish you luck on your project.
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Hi Catalyst
After study your PC specification, I am suggeting replace your 630W power supply with a 750W.
However, since your are still in the warranty, please contact our customer service for replacement.
USA/Canada/South America:
support@thermaltakeusa.zendesk.comEurope
support@thermaltake.deAustralia/ New Zealand
rma@thermaltake.com.auInternational Global Customers:
info@thermaltake.comThank you for choosing Thermaltake
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Hi Gary
Could you contact us from this website: CS3@thermaltake.com.tw
For futher assist and also let us know which email you sent got no reply and which link did you use for RMA.
Thank you very much.
Replacement modular PSU cables
in Power Supplies
Posted
Hi !
Could you please contact with our customer service via Email cs3@thermaltake.com.tw
Thank you