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TT0987

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Posts posted by TT0987

  1. Hi Gary

    Sorry to cause you such inconvenience.

    You are the second user here reported RMA application no coming through.

    Obviously our system is having trouble deliver.

    So, for now please sent your request to one of these Email address below depends on your location:

    USA/Canada/South America:
    support@thermaltakeusa.zendesk.com

    Europe
    support@thermaltake.de

    Australia/ New Zealand
    rma@thermaltake.com.au

    International Global Customers:
    info@thermaltake.com

    Onces again sorry for the trouble, we wish to solve your problem ASAP.

  2. Hi Friend from Brazil

     

    Thanks for contacting via Tt forum. 

    As for your question, I am suggesting using a multi meter to get the accurate reading.

    From our experience, reading from Hardware Monitor could be way off from the actual one.

    If it's difficult for you to get a multi meter, you might want to try switch to another power supply, and see if the number back to normal.

     

    Here I am leaving you the customer service email in case you need to get exchange through warranty program:

     suporte.thermaltake@thermaltakeusa.com

     

    Wish you a wonderful day~

  3. Greeting to all Smart Pro RGB owners:


     


    Welcome to the Smart Pro RGB Bronze Owners Club. 


    Once again you have made the right decision...and we thank you for that.


    Smart Pro RGB Bronze series is our first fully modular bronze power supply alone with the best features and most affordable price ever. 


     


    Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.


    post-100399-0-64227200-1483926310_thumb.png


  4. Hello my Fellow TT Army:

     

    Welcome to the Toughpower Grand RGB Gold Owners Club. 

    Once again you have made the right decision...and we thank you for that.

    Toughpower Grand series is one of our best series so far and this ATX PSU contain all the best features and most affordable price ever.

     

    Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.

     

    post-100399-0-92993900-1482822639_thumb.png

  5. Hi Shrowell

     

    I am sorry and looks like your Toughpower Grand is malfunctioned and need to be replaced.

    If you got this power supply within United States, please contact our customer servise:

     

    Email: ttsupport@thermaltakeusa.com 
    Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)
     
    Or fill up eRMA form:

    http://support.thermaltake.com/csErma.aspx?action=apply

     

    Hope this way can save you much time.

  6. Hi Everyone:

     

    Welcome to the Toughpower SFX Owners Club. 

    You have made the right decision...and we thank you for that.

    Toughpower series is one of our best series so far and this SFX PSU contain all the best features and most affordable price possible.

     

    Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.

     

    post-100399-0-03230500-1472708164_thumb.png

  7. Hi There

     

    For testing your power supply, the first thing is switch off your power supply and unplug all connectors except the powercord.

    Next, find a paperclip and make sure it is not wrap with plastic coding and bend it into U shape.

    Now, take your 24 pin connector and find the pin with green wire and the other pin with black wire.(Any black wire)

    Take your U shape paperclip insert one end to the green wire and the other end to a black wire.

    Next, take your molex cable and plug in for your case fan and switch on your power supply.

    If your case fan is not spining then it's time to get a new power supply.

     

    Hope it helps and thank you for choosing thermaltake power supply.

  8. Hi There

     

    Regarding to your question, and if you live in the U.S.I'd suggest you to get our TR2-600W, 80 plus Bronze certified power supply:

    This unit has a 20+4 pin main power connector and a 4+4 pin ATX 12V cables and provide continuously 600W power.

     

    For more information, please click on the link below:

    http://www.thermaltakeusa.com/Power_Supply/TR2_Series_/TR2/C_00002410/TR2_600W_Bronze/design.htm

     

    Thank you for choosing Thermaltake power supply.

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