Hi,
First of all sorry for my bad english i'll try to do my best to make it simple.
So i'll start with the info you need :)
Motherboard : MSI® MPG X570 GAMING EDGE WIFI
Processor : Rayzen 5 3600
Power : Be quiet 750 wat
Tower PC : Thermaltake View 37 RGB Edition
So right now this is working fine the controler (Riing Plus RGB Controller CL-O016-PL00BL-A) that came with the View 37 RGB Edition is plug correctly i can control everything through mystic light so i'm very happy.
The problem :
I order Riing Plus 12 RGB TT Premium Edition 5 fans.
I connected the fan cable onto the controller.
I connected the power supply onto the controller
I connected the USB-C (Controller Cable which contain the letter C) onto my mother board (JUSB2 and then repalce JUSB1 who is used by my tower front connectic)
What i did :
Try the two USB-C to the controller : not ok
Try to switch to JUSB1 : not ok
On the software TTRGBPlus_Setup_130_x64.zip still getting Error Code: H__0x0001 - Fan not found
Maybe some one will have an idea i cross my finger :)