I have a similiar problem. I bought the TT Riing Quad 3-Pack setup with the controller. The Riing Plus software is working but if I load a NeonMaker profile it doesnt show the proper result. The bigger issue is the NeonMaker software. I can start the program and pick up the fans. The fans are lighting up red while picking. I guess the connection between mainboard and controller must be correct.
The issue is when I click Done after picking the fans. The lights of the fans turn off for 3 seconds and the software crashes. I cant use the NeonMaker software at all.
I tried to install the 1.0.4 and 1.0.5 version, reinstalled the Microsoft C++ 2015, plugged the 9 Pin connector in both (JUSB1 and JUSB2) interfaces. I dont know what to do know, the last resort is to return them because of the bad software.
May someone can help?