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DavidB89

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  1. admins, #### seriously ? 9 weeks without any answers ... is that professionnel ? -.-
  2. I posted 1 month ago and still no answer from admis or customer support so i will post here again. The last update patch published on the beginning of December doesnt fix issues users of MSI x570 motherboard met. I already spent more than 20 hours of research on reddit forums, youtube and else but i still have mysthic issues with theses quad fans. Actually it's completly random. Sometimes it works at the first boot of my computer, sometimes its recognize only the controller 1, sometimes it's only the controller 2 and sometimes i got the error message "Could not find Fan Controller". So i reboot my computer everytime and i cross fingers to see it working ... And you know what ? When it works, after some hours it will crash again and one of the 2 controller will stop being detected. If sometimes it's work properly it mean that i did everything right, your software is just still garbage ... I don't get how we cannot get help after spending lot of money of this premium fans, it's so so so sad ... This is the worst hardware experience i ever meet in my entire life after building more than 10 computers. Please fix it for real ...
  3. I posted 1 month ago and still no answer from admis or customer support so i will post here again. The last update patch published on the beginning of December doesnt fix issues users of MSI x570 motherboard met. I already spent more than 20 hours of research on reddit forums, youtube and else but i still have mysthic issues with theses quad fans. Actually it's completly random. Sometimes it works at the first boot of my computer, sometimes its recognize only the controller 1, sometimes it's only the controller 2 and sometimes i got the error message "Could not find Fan Controller". So i reboot my computer everytime and i cross fingers to see it working ... And you know what ? When it works, after some hours it will crash again and one of the 2 controller will stop being detected. If sometimes it's work properly it mean that i did everything right, your software is just still garbage ... I don't get how we cannot get help after spending lot of money of this premium fans, it's so so so sad ... this is the worst hardware experience i ever meet in my entire life after building more than 10 computers.
  4. Same mobo here, i used to love the brand and i'm pretty sure they will help us to fix it, we just have to be patient, i will wait 3 mores weeks and i still cant fix it i will send them back .. sad story if it end like that but i'm still hoppin
  5. Exact same case here on a X570 MSI mobo .. I spent so many hours ... i'm so mad actually please GUYS HELPS US FIXING IT FOR REAL
  6. Exact same case here, i tried so hard to fix that ... First i used the 1.3.8 software and it crashed everytime i started the .exe After that i tested the 1.3.9, it started but without fans detected .. After that, the software started with an error message sayin there is an issue with controller 1 and it close just after that. After that, dont know how and why but it worked !!! YES ! it worked with a new error message, 2 errors message to be exact but it worked for 3-4 days And now guess what ? Now it depend, sometimes it detect 1 controller, sometimes 0 but i never saw the 2 controllers being detected in same time since many days now ... Sometimes i got 2 of 5 fans on first controller detected, sometimes its only 2 of 4 fans on the second controller ... This is a big mess and they uploaded the last software few days ago after many month after release the latest version .. I'm so mad i already spend more than 20 hours on forums, reddit, youtube ... I'm tired of that, 9 fans, so expensive ... #feelsbadman
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