[Need replacement cables for Level 10 M headset]

Please fill out the form by following link

https://my.ttesports.com/ctGeneral.aspx

 

[ISURUS PRO Button Not Respond]

Hi, 

Ples check the information by following link

https://www.ttesports.com/download/ISURUSProInlineRemoteOperation.pdf

 

[Where can I buy this?]

Both T-shirts and hoodies are not available, sorry about that. 

[Dasher RGB Extended Mouse Pad]

Hello,

Maybe you have to change a new one, please let us know in which region you live so we can direct you to the responsible branch office.

Thank you

[Cronos riing 7.1 RGB]

Pls try to download the driver by following link then install again

https://www.asuswebstorage.com/navigate/a/#/s/28164766148240D7A3BCB20A3A7C9E95Y

 

[Thermaltake Cyberchair E500]

𝗖𝘆𝗯𝗲𝗿𝗖𝗵𝗮𝗶𝗿 𝗘𝟱𝟬𝟬, its ergonomic design from top to bottom is bond to bring you the utmost comfort while working or gaming!

https://www.thermaltake.com/cyberchair-e500.html

[Mic not working - Chronos Riing 7.1]

Hi, sorry for the late reply, where are you currently located? we will have our local office to assist you further on the issue.

[Challenger Prime Keyboard keys sticking]

Hi,

Could you please contact our customer service here:

http://my.ttesports.com/csWarranty.aspx

 

[Meka g-unit questions]

Hello, 

Maybe you can find the driver from the following link

https://www.ttesports.com/Keyboard/23/MEKA_Gunit/productPage.htm?a=a&g=ftr#.XyvGOMLVK70

 

[My headset cable broken]

Hi Bernardo,

We are sorry but we don't sell the USB cable only , I suggest

You can contact our customer service for the RMA information. https://my.thermaltake.com/csErma.aspx

Thanks

[Tt eSPORTS SHOCK mic won't work]

Hi Harrow,

CRONOS Riing RGB 7.1 comes with USB connector and doesn't Xbox One, so it can use on PC only with the driver.

Thanks

[Neptune elite rgb blue keyboard]

Hi, 

can you describe more details and our engineer can help.

Thanks

[Software]

Hi, 

You can download the driver by following like

https://www.thermaltake.com/tt-premium-x1-rgb-cherry-mx-silver-keyboard.html

Windows 10, version 1809 bug fix.

 

[TTesports warranty]

Hi,

You can contact our customer service for the RMA information. https://my.thermaltake.com/csErma.aspx

[I need Guide Challenger Prime Keyboard]

You can download it by following link

https://www.asuswebstorage.com/navigate/a/#/s/83419BB6A5CE46EB899BD990D6B8DEC2Y

 

[Does Thermaltake support NEMESIS SWITCH Optical RGB anymore?]

Hi, 

Pls visit this product page and download the file from here

https://www.ttesports.com/Mice/275/NEMESIS_SWITCH_Optical_RGB/productPage.htm?a=a&g=ftr#.XxqkQ53VK70

 

[all my keys are doing different things]

Hi,

It sounds like keyboard with problem

Pls visit our eRMA service and we will help you soon.

https://my.thermaltake.com/csErma.aspx

[Commander DIVERS]

Hi,

Commander combo is driver free

[TT esports iris driver not working]

Hi 

can you help to check after launch IRIS software, the computer running command center pro(IRIS software) first

and then it auto closed after running command center pro(IRIS software). 

[Whole New Gaming Desk - ToughDesk 300 RGB BATTLESTATION GAMING DESK]

The ToughDesk 300 with built-in RGB mouse pad consists of electrical adjustment buttons that alter between 27.5”/70cm to 43.3”/110cm, in both sitting and/or standing positions, while providing four height level preset options for convenient programming. Additional features include the cable management system, which provides spacious cable storage to keep the station organized and clutter-free; the frame design is premium steel that holds up 330 pounds (150kg) of weight capacity; and the desk dimensions are L 62.9” x W 31.4” (L 160cm x W 80cm).

https://www.thermaltake.com/toughdesk-300-rgb-battlestation-gaming-desk.html

[Iris RGB Software - Download Problems]

Hi anthonywithatriangle

Pls downlaod the driver form official site and try to install it again.

THX

[Will DRACONEM RGB HATSUNE MIKU EDITION have an rgb program?]

Hi MashPotato,

DRACONEM RGB HATSUNE MIKU EDITION doesn't have an rgb program. Only can be operated by hardware.

 

[Cronos riing 7.1 rgb isnt working]

This sounds like some problems with your CRONOS Riing RGB gaming headset.

Could you please contact our customer service and we will have someone arrange the new version for you:

USA / Canada :

ttsupport@thermaltakeusa.com

Tel: Toll-Free 01-800-988-1088

M-F 9:00AM - 5:30PM (P.S.T)   

Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)   

Brazil: suporte@thermaltakebr.com

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

Australia
TEL : +61 (03) 9544 6587 
E-MAIL :sales@thermaltake.com.au 

[Need replacement cables for Level 10 M headset]

Could you please contact our customer service and we will have someone help you to have the cable.

[Cronos RGB 7.1 loud humming noise when lights are on]

Could you please contact our customer service and we will have someone arrange the new version for you:

USA / Canada :

ttsupport@thermaltakeusa.com

Tel: Toll-Free 01-800-988-1088

M-F 9:00AM - 5:30PM (P.S.T)   

Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)   

Brazil: suporte@thermaltakebr.com

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

Australia
TEL : +61 (03) 9544 6587 
E-MAIL :sales@thermaltake.com.au