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Everything posted by ThermalMike

  1. Hi, Have not seen this issue with the software. Can you confirm the software version and Operating system you are using? If possible, please make a video and post it up showing the software and what you are experiencing so we can try and re-create. Thanks, Mike
  2. Hi, If you have any questions about a Thermaltake product, please help to let us know. From this post, you have a question about Aigo's fans, I suggest to contact that manufacture directly for assistance.
  3. Hi, Thanks for the info so we can take a look at the concern. This file is for where the login info is stored for the Software login. All this is, is the login for the TT RGB Plus software if you choose to set a password on it for mobile app use and/or for alexa. I don't think this is any real big concern to anyone. The password is also set in an algorithm and does not actually show the true password, just the email, which in today's stuff is everything imo. If you have any other concerns, please help to share as we want the experience to be safe for everyone.
  4. Hi, We have several "TT Premium" Shops setup around the globe. I always default to the USA one if you can understand. We do have a https://ttpremium.eu This site will have more local shipping options and we do have the risers around with other e-tailers and retailers too. I will let our webstore manager know about the situation, will see if we can find some info since we have no idea on your login and/or location to do tests. Our shipping is run with UPS and we have full insurance on the packaging as well as any duties/taxes involved with the country that it is shipping to which is required. Look around, you should be able to find them local.
  5. Hi, I was able to check with our support team on this and they mentioned you are already in contact with them now. They should be able to take care of you from here, thanks for reaching out so we can help!
  6. Hi, There is no content.ini file in the TT RGB Plus software. Understand your statement, but please back it up with a reference would be nice if you are going to mention it. Don't need to see the internal contents of said file, but if you can share a pic of the location on what exactly you are talking about would be appreciated.
  7. Hi, I will stand by our product to say the TT Premium Riser cable is the best one in the market today. It would be the only option I would suggest to see if that would work for that card. It is a different card than the rest, but I do not have one to confirm if it does work or not. This cable specifically - https://www.thermaltakeusa.com/Chassis/Accessories_/_/C_00003013/TT_Premium_PCI_E_3_0_Extender_300mm/design.htm Please note we do have other cables out in the market, but this one is the best and is 300mm (30cm) in length. If Linus can run a 1080Ti from across the room with these cables, I can only hope it will work for you with just one. Please let me know if it works if you go this route.
  8. Hello, Just wanted to follow up on the statement you found on our website. We have now updated it to be more clear. As we confirmed the proper voltage requirements, up to 5 Riing Trio fans can be used, I have personal done more, but I would use with caution to have proper safety for your system always. https://www.thermaltakeusa.com/Cooler/Cooling_Accessory_/Fan_Controller_/C_00003143/TT_Sync_Controller_TT_Premium_Edition/design.htm
  9. Hi, Thanks for the feedback, one of the things I suggest to move stuff around, but ultimately it should just work on whatever controller number you want to set it too. Have you contacted our support yet to swap it out? We can just send you a controller to make it easy to replace instead of the entire setup. Please contact our USA support through here and hope you can get the issue resolved fairly quick. https://thermaltakeusa.zendesk.com/hc/en-us If you need any assistance, just contact us or you can DM me here as well.
  10. Hi, Yes, you can do both technically to have like a "Dual-zone" RGB setup. Whatever will be on the TT SYNC controller will have to be controlled through the MB software and then for the Trio's connected to the controller, yes, you will need 2 controllers for 6 fans (will have room to add more stuff later as well like LED strips or other plus stuff we offer as well, you can likely add more than you would ever need with this setup for RGB. When using fans on the TT SYNC controller, if you want to use PWM, dont forget to plug in the PWM cable included with the sync controller and then connect to a PWM header on your motherboard. Fan curves and all that will then need to be setup in the bios or through MB software if available.
  11. Hi, Hope to clear this concern up for you. The TT SYNC controller is not the same as the controllers for the Riing Plus products and the Riing Trio products. Riing Plus = Riing Plus Controller (Thermaltake Software) Riing Trio = Riing Trio Controller (Thermaltake Software) TT SYNC Controller = Support all Plus family products including the NEW Riing trio fans. (HUB to connect to MB for SYNC control, no Thermaltake Software) It is correct you cannot use a Riing Plus "Controller" with a Riing Trio fan. It should never be an issue either as each fan pack comes with its controller offering 5 ports. So you either have 2 free spots when buying a 3-pack or if you get the 5-pack the controller is then filled anyways. Please feel free to let me know if you have any further concerns and I apologize if the message was confusing on our website.
  12. Hi, Take reviews as you want on amazon, I would say in my experience, the only way the dye will dry up is if you leave the bottle open somewhere. Have tons of bottles around the office, use some of them often and others not as much. As for clogging goes, I don't see how "The dye alone" is going to clog the system, it is more a reaction with the coolant overall that caused his issue or something was dirty in the loop. If you have any issues with the dyes themselves, we can swap out 1 bottle or all of them under warranty.
  13. Hi, Next next version of the TT RGB Software should resolve the HDD pings, we are testing beta already on this. I have seen you be very concerned about this, so look forward to your feedback. Schedule should be ready by the end of this month. 1.2.3
  14. Did a video about a year back on the View 71, you can see here what I came up with if it help Part 1: Part 2:
  15. Hi, Built about 5 View 71's now with CPU + GPU cooling. Using multiple radiators and my loops have been great. I achieve ambient temps on the system and get great performance. Sealing the radiators for CFM improvements or modding the case is all up to you, but I think you would be fine with the way it is based on my personal results. Setting up your rads, fans (Push+Pull) if you are planning that just want to watch the space and would prioritize on top/front mounting over the side, granted I didnt see much loss on cooling with the side, its just harder to do a P+P config that way even though I did it
  16. Hi, Have you tried contacting our support about this? We can help with replacement parts to get you back up and talk in more detail on whats going on. https://thermaltakeusa.zendesk.com/hc/en-us
  17. Hi, Thank you for the feedback, we are always looking for new options to expand our cooling support. We work with Asteck for our aio solutions because we know the performance is very good. With this comes some limitations to offer expansions due to patients in place by Astek. We are working to make liquid cooling easier for everyone and give the performance you and I are looking for too. ATM I don't have a schedule to share of any closed loop expansion coolers, but that don't mean never
  18. Hi, The TT SYNC controller is basically just a hub that connects to the header on the MB. Do you get any lights on the fans/Plus products you have connected at all or all just black? check the power connection for the controller to make sure it is properly connected and powered, try another SATA pwr connection as well. Once you have the system up go into the software for ASUS Auora and change the settings for the LED's Second controller doing the same thing I would think it has to do with software, but that would only be if the lights are active on the fans and everything, you just cant control it.
  19. Hi, Installation should not being doing this, maybe something else running is conflicting. Yes the software detects audio devices for the sound modes. C++ is no big deal, hate how they word it failed, but its just already installed. Remove all of them and do a fresh install and try that. Also, try an older version, see if 1.6 works for you and will go from there: https://www.dropbox.com/s/46qr5spxpddpx9s/TT_RGB_Plus_Setup_1.1.6_x86.zip?dl=0
  20. Hi, Please feel free to contact our support and we can replace the controller under warranty for you. Normally you dont have to send everything back, will just swap that controller. You can submit a request here: https://thermaltakeusa.zendesk.com/hc/en-us
  21. Hi, Thanks for the feedback, some modes do not have a speed option available like some modes are single color only. We are working on some updates as we go forward, with new features and modes. We are in the works for a BIG update that will be available soon and I think you will like it, for example, there will not be much more changes to this GUI
  22. Hi, Best bet is to contact us in the USA, we usually have a ton of spare parts and can quote you on whatever you need for the most part. https://thermaltakeusa.zendesk.com/hc/en-us
  23. Hi, Sorry for the delayed reply, been away. H17 Limitation specifications. (We show this on our website under Specifications FYI if you want to check other chassis) Others CPU cooler height limitation: 155mm VGA length limitation: 350mm(Without Front Fan) PSU length limitation: 220mm
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