[Snyc issues with TT RGB Plus Software & Razer Synapse 3]

Thank you, the reason is when we contact Razer to check the issue, they will ask us the same thing.

We will contact Razer soon see what they changed in last update, will keep you posted.

[Snyc issues with TT RGB Plus Software & Razer Synapse 3]

What razer product do you have?

[Snyc issues with TT RGB Plus Software & Razer Synapse 3]

Hi,

How many TT RGB Plus products you have? only 3 riing plus fans?

Does TT RGB Plus works fine? What product of Razer you trying to sync?

The Fan speed will not be exactly the same, it will be a a bit different.

  

[TT Pure plus case fan LEDS solid white with some RGB glitching out]

Hi 

May I know your MB, CPU, OS version. and any other TT RGB Plus products you connected?

Did you turn on any other MB light control software?

Did you try to turn off TT RGB Plus? 

If Yes, all these 3 fans run the default lighting mode or the 3rd runs different lighting?  

[Water 3.0 Extreme Driver Download Broken]

Hi, 

You may download it here https://drive.google.com/file/d/1xsOh7KHi2Nc_qAVqhupkjyajYPT4yKY7/view?usp=sharing

[Riing quad spin but no RGB]

On 8/28/2020 at 9:36 AM, FlavA said:

Yeah hi, a few months back I bought the flo ring 360 water cooler had no issues. But as I have the 011 dynamic case I wanted to populate all the fan mounts(my 3 bottom are Corsair). so I went to micro-center and picked up the Thermaltake pure plus 12 fans. Keep in mind now I have 2 thermal take controllers. Initially I booted up my computer and the flo ring fans fired up as usual but the pure plus 12 rings had no rgb came to these forums looking for an answer and found a video on how to daisy chain.... same thing no rgb on the pure plus fans. Tried messing around with the configuration but now I have the error code (H_0x0001) could not find fan controller. I have it so now 4/6 fans lit up but still the error code and 2 fans with out rgb. I have the aorus b450 mother board if that helps. Anyone have any ideas? 

Hi,

What version of Windows do you have?

[Riing quad spin but no RGB]

On 8/27/2020 at 12:40 PM, Prathamesh Labhade said:

Using 

TT RGB PLUS software V1.3.7

Hi,

We have been working on this issue for a month, it seems that Windows 10 2004 update causes certain USB devices incompatibility, which means OS is failed to detect our control, normally you may see "USB device error" if you go to Device manager in Windows .

Please update your BIOS, and uninstall your USB device (our controller) in device manager then restart your PC.  

[Thermaltake Riing Trio fans Default mode]

Hi,

Thank you for supporting us, we plan to add brightness adjustment soon.

[Riing Silent 12 RGB Sync Edition + TT RGB Plus compatibility]

Hi, 

Riing silent 12 RGB sync CPU cooler doe not support TT RGB Plus software, it is designed for MB RGB sync software.

Currently, we dont have any TT RGB Plus enabled air cooler.  

[Control Team T-Force Delta RGB Ram with TT RGB Plus software?]

Got it, thank you, let us double check with Team group and get back to you soon. 

[Control Team T-Force Delta RGB Ram with TT RGB Plus software?]

May I know the model name of your T-Force memory?

Meantime, we already contacted Team group to check if they updated they hardware recently.

[Riing quad spin but no RGB]

ok, then may i know your system config, like CPU, MB, OS version, tt rgb plus version, photos of how you connection controller and 4 pin cable,

also, can you check " device manager" in windows, see if USB device shows fail or error?

that will be two issues, first is fans not light up, 2nd is controller error code " cant not find controller"

[Riing quad spin but no RGB]

can you try another controller since you got two? If that one works, then we can RMA the one you using right now.

 

[Riing quad spin but no RGB]

ok, i think it is controller issue.

btw, you said you have 4pcs riing quad, did you buy 2 x  3 fan packs? or you bought a single riing quad fan?

Do you have another controller?

[Riing quad spin but no RGB]

Did the 4 riing quad fans light up when you turn on your PC, i mean before you turn on TT RGB Plus software?

[Control Team T-Force Delta RGB Ram with TT RGB Plus software?]

Before we move to the next step, just wanna check did you see T-Force memory in the RGB Sync page in TT RGB Plus like the attached photo.

You can click the little blue button on the top, then switch to RGB Sync page. 

[Riing quad spin but no RGB]

Hi,

 May i know how many Riing Quad fan you connect? Any other products from us are TT RGB PLUS controlled? How you connect your controller to 4pin connector?

[Thermaltake riing 5pin connector]

You can email to cs3@thermaltake.com.tw, see if they got spare controllers?

[Thermaltake Floe Riing RGB 360 TT - RGB stuck on yellow]

Hi,

Sorry for the incontinence, just checked our customer service, they will send u email today.

[Control Team T-Force Delta RGB Ram with TT RGB Plus software?]

Hi, 

Do you have at least one Thermaltake product which is TT RGB PLUS enabled? Like a Riing fan or AIO?

 

[Floe Riing 360 Premium RGB not working on Pump Head]

Can you send us some photos of how you connect the LED cables to the controller? According to your description, there would be a chance that it is a over voltage issue.

 

[Thermaltake Water 3.0 Ultimate AIO availability]

Stock will arrive in 2 weeks.

[Floe DX 360 AIO CPU RGB light stopped working 3 days ago]

Hi,

It seems the LEDs inside the water block are defective since you have tried all possible solution. please msg me your email and where you bought this product, our customer service will contact you soon. 

[Rotating Pump and reservoir on Pacific PR22 Plus-D5]

I am afraid that it can not be exactly at the same position for the port, best way is to adjust the tubes. 

[Floe Riing RGB 360 TT Premium Edition | broken screws (AM4)]

Hi,

you can contact our customer service, cs3@thermaltake.com.tw