zimmund

Hi There,
 
So I bought my Saphira last year, around May 2014 to be exact. I had issues with my mouse scroll not scrolling properly up properly it'll sometimes tick 3 lines or tick 1 line going down. its kinda bugging me and makes me feel frustrated. My issue started around December 2014 thus I email your support email however I did not receive any respond. then I saw this blogspot. I hope you guys can help me on how to fix this. Im from the Philippines by the way. If you can just give me the step by step process on how to deal with this. Thanks!

i bought a SAPHIRA OPTICAL GAMING MICE, connected to pc, installed drivers etc.  everything is ok, but today i noticed a bug on my wheel. its like while im using wheelup 2-3 times its going down, if i use down its going up. i have warranty,invoice etc. but idk its a bug,problem or something like this, or its a feature for game how can i fix it ? or can i change my mouse with new one ?

I have owned my SAPHIRA for about 2 years and love it to death. It is by far the most comfortable mouse I've used and I love the simple design. For the past year or so, the scroll wheel has been acting up. When scrolling down there are no issues but when I attempt to scroll up the pattern is jumpy and very buggy. As an example, if i am scrolling up on a web page, the page scrolls for 2-3 ticks then shoots back down instantly about twice the distance I just scrolled up. This results in a page actually moving down when I try to scroll up. I'm not sure if this is a known issue but a friend of mine had the same issue with his SAPHIRA last year. Other than this issue the mouse is in prime condition and I don't want to have to buy a new one just to get the scroll wheel to work. Has anyone else experienced this issue?