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HWS

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Posts posted by HWS

  1. THERON gaming mouse

    in Laser Sensor

    Posted

    Hey HWS, did you sent the email to cs1@thermaltake.com? 

    you mentioned you have already received a reply from our Customer Service?

     

    No I didn't send any email to Thermaltake Customer Servise. Because my problem solved. Laser optical sensor has changed by technical warranty service. I 'll write to here if I encounter a new problem. Thank you again for your help.

  2. THERON gaming mouse

    in Laser Sensor

    Posted

    hey HWS, if that can't fix the problem then we will need you to contact our customer support and they will help you to get a new mouse. Kindly contact our customer support at cs1@thermaltake.com

     

    I sent the mouse to warranty service. I explained the problem to them . They were very interested as you like. They said if you have any problem your mouse, directly send us. I write the results here. Thank you for your interest.

  3. THERON gaming mouse

    in Laser Sensor

    Posted

    Hey HWS, just got a reply from our Product Management team. They wanted you to try to install the Lift-Off tool and try whether it will resolve the problem.

     

    icon_downArrow.jpg TT ESPORTS SENSOR ON LIFT OFF TOOL V 1.0.0.1   ADJUST SENSOR DETECTING-HEIGHT

     

    Try it and keep me updated! ;)

     

    I had already tried this program before but nothing changed. It does not respond.

     

    I've added below the screen image that.

     

    http://abload.de/img/sensor_on_lift_off_touvuf0.jpg

  4. THERON gaming mouse

    in Laser Sensor

    Posted

    No worries! We'll fire you a reply once we get the solution! ;)

     

    Hi Josh, can you give me about the approximate time to solve the problem? I can not do any work on theron for 1 week. I have to use a different mouse.

  6. THERON gaming mouse

    in Laser Sensor

    Posted

    Hey HWS, try install this:

     

    Click HERE to install.

     

    Hi Josh,

     

    Thanks for the effort and your response regarding the issue.

     

    I'm sorry to report that unfortunately did not work firmware recently submitted. Buttons, leds and scroll works fine but my mouse cursor still does not move. After installing the new firmware, I restart my pc and tried to set default in the AP V1.3.1 by clicking the default icon but did not change anything. By the way new AP V1.3.1 it still showed VERSION 1.00 in the top right corner. Is that a problem or normal?

     

    http://abload.de/img/screenshot_13luz7.jpg

    http://abload.de/img/screenshot_2d8ugz.jpg

    http://abload.de/img/screenshot_3vruz9.jpg

    http://abload.de/img/screenshot_42bu3q.jpg

     

    A firmware is that it can be inconsistent? Working in some people but it does not work well in some people. Really strange.

     

    I really need a firmware update fix or a way to reset (revert) to the default factory firmware to fix the issue I am having.

     

    Thank you.

  7. THERON gaming mouse

    in Laser Sensor

    Posted

    Hey HWS, once the installation has completed, close the update window and try to restart your computer. 

     

    Keep us updated! ;)

     

    I did the firmware update. Then I installed the pc software of Theron. Then I restart the PC. But unfortunately nothing happened. Mouse does not move. I want to install the firmware again, but it says " THERON not need update firmware !! ". I've added below the screen image that.

     

    http://abload.de/img/screenshot_3hduhd.jpg

     

    Solves the problem to install the factory firmware version?

  8. THERON gaming mouse

    in Laser Sensor

    Posted

    Hey HWS,

     

    Try to uninstall the software and install the software below:

     

     TT ESPORTS THERON FIRMWARE V2.0

     

    If it's still unresolved, try it on another computer or laptop (if you have), and please tell us which country you're from.

     

    Keep me updated! ;)

     

    Hi Josh,

     

    Thank you for your quick answer.  :) I am writing to you from Turkey. My Theron warranty continues. I bought my theron, Feb 24th 2014.

     

    I installed the software, you gave the link above. But never had a change. After the firmware update, do I need to restart or do I need to do after installing the firmware update software?

     

    The installation screen was performed as in the links below.

     

    http://abload.de/img/screenshot_1ivumv.jpg

    http://abload.de/img/screenshot_2lputd.jpg

     

    The pictures of the my theron mouse you can see below.

     

    http://abload.de/img/20150427_121142iiuro.jpg

    http://abload.de/img/20150427_1211276nukv.jpg

     

    Thank you for your help.

  9. THERON gaming mouse

    in Laser Sensor

    Posted

    Hi guys unfortunately I have the same problem. Today my Theron does not respond to movement (including uefi bios screen), but oddly enough the left and right click and side buttons, mouse leds and scroll works fine. Tried everything and finally I found this topic in Google. I downloaded latest firmware from Theron website (http://usa.ttesports.com/productPage.aspx?p=28&g=ftr) and uptaded but nothing happens. I am strongly guessing this is the firmware problem. I am very disappointed. Why it was without rhyme or reason? I got the mouse maybe 1 years ago or little more use nothing any problem. I tryed Tt eSPORTS THERON Update Tool V1.1 and [New 2015] V1.3 firmware but dosen't happens. Some friends have solved the problem but not me. What can i do? Who can help me? Thank you.

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