beaksdale

Ok I can do that but first can you link me towards the product page for my keyboard? (MEKA G-Unit Illuminated Edition (Red Switch)) Because I still can't find it and can't find the drivers for it, I can find the page for the normal (Black Switch) edition but that only has Windows 8 drivers that do not work either with my computer or my keyboard.

Ok so it has been over a month and I haven't heard anything on here or received an email, is this serious or are you just taking the #### out of your customers?

Any news?

I have already emailed them and as I just said I have been waiting for a reply to my second email to them for over 3 months.

So I have waited over 3 months to here back from ThermalTake support with my email I sent to them still no reply. So I would be interested to know how you have gotten your keyboard to work because I've tried everything and I still can't get the software to recognise it. How have you gotten Windows to accept the driver for it? Where is the page on your website where the driver for the MEKA G-Unit Illuminated Edition (Red Switch) actually is maybe it might work (assuming it has a Windows 10 driver on the page)?

Ok so I heard back from them (didn't take too long I haven't had time to response, plus I was fairly stunned by the reply I received: No explanation, no time frame and not even whether the keyboard Windows 10 will be supported at some point. I almost can't believe this, technical builds of Windows 10 (which Microsoft have stated might be the last full release of Windows for a long time so why wouldn't you get your product to work fully with it) have been available for around a year, how can there not been drivers and software available? I think this is completely unacceptable, not only are the drivers and software not up to date (it's not like this a product that is very old) but essentially ThermalTake is covering it up by not being open and honest with their customers that they haven't got support for Windows 10.

Slightly confusing as I thought you were getting them to contact me and that looks like the support address for Germany but I'll take your word for it. Also isn't the problem that a Windows 10 driver hasn't been provided? I'm not the only person having this issue.

UK

Yes, and I am using a MEKA G-Unit Illuminated Edition (Red Switch)

Yes and yes, still can't install the provided driver over the default one

Hi, I brought a Tt esports MEKA G-Unit Illuminated Edition (Red Switch) keybaord a few months ago and I can't get it working fully on Windows 10. I have the basic functionality on Windows 10 and I can install the software from the website but it doesn't recongise my keyboard and doesn't do anything (when I open the program it comes up with "Warning: Please plug-in Gaming Device to start the AP configuration!"). I am also unable to install the driver for the keyboard at the moment it lists me as having 2 HID Keyboard Device's installed and I am unable to manually update either one with the driver provided with the software (I have also tried uninstalling the driver and rolling it back but neither worked) it just states that the 2006 HID Keyboard Driver is up to date.