Hi
I have exactly the same Power Supply with the same issue. I can't get the software to connect. and I have tried running the software as administrator but it continues to fail. I had been talking to the help team via email but they have simply stopped helping so I am becoming very confused what to do.
I can see the device is registering with windows as the following name:
- USB Input Device
As noted earlier, I am on windows 8.1. Any ideas ? The FAQ doesn't help me any here ??? the actual power supply is working fine and am yet to encounter any other issues accept for the software connecting to the hardware (and yes before you ask I have disconnected and reconnected the usb cable a few times with no effect.)