sampark1980

I was finally able to get the RMA started. Apparently if approved, TT will send out a "new" keyboard to me. When I get it, I have 45 days to return the one that is not functioning. I also hope this solves the issue. The problem is that the keyboard was working great for almost a year (I bought it on 3/14/2015). It just started acting weird about 2 weeks ago. Hopefully a year from now, I won't have to come back on here. I will mention that before having these recent issues, I really did enjoy the keyboard. The blue keys on it felt very similar (arguably better) than the more expensive Cherry MX blue keys on more costly keyboards. The backlight was nice and it looked good. I just hope that this "new" keyboard they are shipping me has a longer life than the first one I received. Thanks for your help Tt Josh.

I live in the United States of America.

I really want to like the Poseidon Z keyboard. However, I am having similar problems to many other people on the forums regarding keys not working and/or double pressing. For example, my numpad "0" key either doesn't work or it double clicks. It is very frustrating when having to do any kind of numerical typing or doing any calculations as the "0" simply doesn't work or there are too many of them. The "." key is also double clicking, so all of my sentences are ending in two periods when using the keyboard. To add to the frustration, TT's support is horrible. I messaged them through their website several times and got no response. When I emailed them I finally got a response asking me to start an eRMA process at http://support.thermaltake.com/RMA_Agreement.aspx. The problem is, the Poseidon Z keyboard IS NOT EVEN IN THE LIST! If you choose category of "Accessory" it does not give the choice of the Product Number for my keyboard, which is KB-PIZKBLUS-01. Then with all the spelling and grammatical errors on the their pages (i.e. "LIGUID COOLER"), the whole company just looks very unprofessional... TT wants $90 for the keyboard when you can get the Razer Blackwidow 2016 Ultimate Edition for $10 more... That's a tough sell, especially given the great customer service Razer provides. As you can see, I'm really frustrated with this process as I have been trying anything and everything to get some help on this for 2+ weeks now. For the love of ####, can I get someone on this forum to help me get an started RMA on this keyboard???