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Hi Community! I've recently bought the ThermalTake Poseidon Z RGB (Cherry Brown) and I had installed the software and set it up perfectly on my Windows 8 Pro machine. I had tested all lighting functions within the Effect Control section of the software (Fully Lighted, Reactive, Arrow Flow, Wave and Ripple) which worked beautifully. Although from what it seems now, after updating to Windows 10, the lighting on the keyboard is either non-existent or seems like it's got a mind of its own. >> Here's a quick summary of issues: - There are no longer any proper full colours displaying (Red, Blue, Green, Yellow etc) - it's all very light colours depending on the effect control set - The programming behind setting a Effect Control function seems to apply, but the lighting is complete screwed. Eg: Certain areas of the keyboard light up, some appear randomly and are also inconsistent. Like stated above, a mind of its own - The key that disables the Windows key (Button above the keypad - 2 arrows) makes the keyboard light up crazily. The light display outcome is always different. When pressed, a lot of times the light will display around the keypad area - I had to plug and unplug my keyboard multiple times for it to even detect on the pc - The second time I had updated the firmware to 36 from 30, the lights aren't even displaying at all when changing Effect Controls. I've manually reset it a few times, still to no avail. >> Further Testing: - After testing thoroughly for another 30 minutes, I've managed to somehow not display any colours at all on the keyboard no matter what Effect Control function I select. Resetting it brings the keyboard back to Red, but after choosing an effect, all colours disappear. Also refer to my 'Settings' attachments to see how it looks like. >> What's been done that didn't resolve the issue: - Re-installing the software several times, updating firmware etc - Fn+Esc hardly works, I have to manually click the Refresh button within the software to no avail - Removing the keyboard device and trying different USB ports I have a 40 second clip which shows the incorrect colours but is too big to attach. If you require it, please let me know the best way I can display it accordingly. Thanks. - Wilfred.

Please Help! I have a problem on the TT Level 20 RGB Gaming mouse. I updated the firmware then my pc suddenly go bluescreen and restarted and the update to the firmware did not finished, afterwards the mouse didn't work anymore totally not functioning. Can you please help me will really appreciate it. Thank you in advance.

After finally installing a new firmware update for my 3 year old Theron, after the update, all buttons except the profile, Mouse Button 1 and 2 and the scroll wheel stopped working. The DPI up and down, all side buttons stopped working. I have tried uninstalling and reinstalling the driver, i have tried in different PC's and USB's slots, restarting the PC doesn't work. There is no response, even in the profile manager and now the driver is called HID-Compliant Mouse and not Ttesports Theron. I'm not sure what to do and I do not want to buy a new mouse as other than that it works fine. If you would like any additional information, ask in the comments. Thanks Liquidity

I installed the 1.3 (CheckSum: 5635) firmware update yesterday and now my mouse cant change profiles anymore. Yes it's UNLOCKED. Please help!

So I was at my local Best Buy yesterday, and picked up a Poseidon Z RGB with blue switches. I got home, unboxed it, plugged it into my Mac, and everything worked great. There was some glitches with key rollover on while connected to the Mac, so I just left it off. Then I connected it to my PC, and downloaded Thermaltake's software. It prompted to do a firmware update to version 22, which I did, and everything seemed to be working fine. Today, I plugged it back into my Mac, and... Nothing. It doesn't illuminate, and no keypresses are registered. I went to "Change Keyboard Type" in System Preferences, and the wizard did not recognize any keypresses. I tried with several other Macs, rebooting, and still - nothing. Deleted the plist file for keyboard settings too. It works great while connected to a PC, but not at all while connected to a Mac. I re-flashed the firmware again, and it still does not work on Mac - it was working great before the firmware update (I believe it had version 11 originally though I'm not completely sure). Any suggestions? I really like the keyboard and don't want to return it, but I can't have a PC-only compatible keyboard, especially if it was working out of the box, then the firmware update took away that functionality. Thanks!