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Hi! I'm Thang Tu, from Viet Nam. My keyboard have duplicated problem. I have contacted Thermaltake Distributors in Viet Nam, http://starfish.com.vn/intro.html, for warranty. The keyboard duplicated on "X", "C", "V" key .First time, They said that the problem was caused by customer, they saw water streaks on the keyboard. I didn't know if they right or not, but I can assure with you that I don't pour water on my keyboard accidentally or deliberately on my memory. So, they didn't send me a new keyboard, and they supported to fix the problem. After 2 weeks fixing the keyboard, they sent me back the keyboard and everything is fine until 2 weeks later. The keyboard duplicated on "A", "C", "B", "M" key. I sent the keyboard to them for the second warranty. They took me 2 weeks to fix the problem again. Everything seem to be fine after fixing. But again, after 2-3 weeks using the keyboard, the problem came back. This time, the duplication happened with "A", "C", "G", "Window" key. On August 19th, I have send them back for the third warranty. the new things is they asked me to replace new switch which will be cost 0.68$/ switch. I'm really upset about their offer, but I cannot use the keyboard with this duplication. And if I accept to replace the switch, do you assure that the problem will be resolved forever ? So now, I'm writing you this message to ask for a help. I feel like I'm losing my money, really frustrated. Please prove me that I had poured the water on keyboard, don't just blame your customer and brushed away the responsibility. Also, I have found many bad review about this keyboard on amazon.com. You should consider your Distributor in Viet Nam also, really bad customer service! Thanks for your read, Thang Tu

COMMANDER COMBO Gaming Gear Combo (Multi Light) – Gaming Gear Combo – comes with 3 colors (Red/ Blue/ Purple), uses Plunger Switch with the same design of Mechanical keycap, gives users an awesome tactile feel and pleasing click with each keystroke plus presenting response feeling like a mechanical switch that surely improve users’ gaming performance by giving users speed and responsiveness like never before! More info: http://bit.ly/1m2SPpy

After installing the ttesports windows software for the Poseidon Z RGB, the lights on my keyboard suddenly turned off. The computer recognizes the keyboard but the keyboard does not work. Toggles keys do not work either, the keyboard does not even light up now. I have tried reinstalling the drivers and none of that worked. I tried the keyboard on three different computers and it does not even light up, let alone work. It was working just fine until I installed the software. Help please ;-;

Hi, I recently bought this keyboard, saw good reviews and wanted to give it a shot. I like the design and product itself, however am unable to configure the backlight etc without a software for Mac. Anyone know of a software for back?

I was wondering whether anyone knew the release date for the Tt eSPORTS Challenger Edge gaming keyboard, on the Tt YouTube Channel, they said it would be released this month (June), however I was wondering whether that would be the same for Australia.

I got myself Poseidon z RGB and edited the colours, all those things...After turning my computer off and turning it on, all the profiles change to fully lighted red...what can I do to fix it

Hello. I have tt challenger prime and mouse black V2. Can I connect them somehow? I mean when the color is vibrating can i manage (using some program) them to vibrate with same frequency and together?

Hi, my name Nate, and i just bought this wonderful keyboard. I Love It, but the things is when i used the software to change the lights, when i save the 'mode' then load it and apply it, and it gives me this https://gyazo.com/22b6c1675ed8b664d54500e9c7a63e56waited for about an 1 and half and it didnt work. If its my specs, https://gyazo.com/dfc57359ed860527445d0cfcdc8aafe7 then what should i do. All i need is to change the lights. HELP

Hello, I have purchased a Poseidon Z Illuminated blue switch edition and my 3 key no longer works 80% of the time i press it. Sometimes it will type out a 3, but a majority of the time nothing happens once I press the 3 key. I would like to receive help, but I cannot find out how to contact the warranty department. I am a USA resident. Thanks!

The POSEIDON Z TOUCH – Engineered with a special spacebar that can be touched, swiped and programmed, making a capacitive touch sensors in the keyboard; Perfect for both mechanical keyboard user and a gamers enthusiast. The POSEIDON Z TOUCH input this amazing Smartbar Technology to this keyboard enabling a more compact gaming keyboard without any loss of functionality! POSEIDON Z TOUCH also comes with our Tt eSPORTS Certified Mechanical switches, rated for 50 million keystrokes, & the world’s first 5 Year Warranty on a mechanical gaming keyboard! More info: http://bit.ly/1pWl9wj

I have been trying to get any of the multimedia keys on the Tt Challenger Prime to work but so far they don't seem to work on my new Windows 7 computer. I've tried changing usb slots, restarting the computer, and reinstaling the drivers for it with no results. It does however work on a laptop with Win XP I tested it on. How do I get it to work with my new computer?

Hello TT Community, I am using TT Challenger keyboard, TT Theron mouse, Thermaltake Chassis. And I am really satisfied with all of them. But I have a question. I saw that it is possible to use keyboard as some kind of audio visualizer, is it possible with Challenger Ultimate? If so how? Thanks in advance, and hope you guys have a nice day.

OK so basicly i was doing regualr work on my keyboard and after few weeks 2 of my keys broke , i can use them but the plastic in them that hold them in the slot broke , so if i press them sometimes it just falls off (Haven't done hard gaming on it , or smashed) keys broken : number 5key (Number pad) and space bar Never pulled any keys just from basic work they broke off plesae help me I love all your items i really wan't to continue buy Tt esports stuff they are really good but i need this replacement part Regards David P

First time posting.... but thought I'd inquire... is there an ETA on when the Poseidon Z RGB will be available? I'm leaning towards the RGB from the Razer Chroma. Love the small stature of the Poseidon Just thought I'd inquire... Cheers.. -Jason