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  1. Running Windows 8.1, I purchased 2 BlackX 5g Duet docking stations. Could not get the first one I tried to recognize for anything. Tried the second one and it worked great! Looked like a DOA of the first dock so I returnede it and ordered another. The replacement came in, I plugged it in (keep in mind I have a working dock right now already attached to the system), Device Manager eventually show the device as "Unknown USB Device (Set Address Failed)". Doesn't show in Disk management either. I found one solution that required a small Windows update on Windows 8 to get this to work. Even though I already had one working, I downloaded and ran the update. It said it was installed already and exited. I can't seem to find any help on this online other than other posts relating to the same issue. I checked the Thermaltake support page, it's Sunday and the phone support is only available M thru F which dosn't help me, the Chat option says its coming in the future, ugggh, and the email support page is a bad link! So no support for me. So I am raching out to the forum to hopefully find my solution. I understand the address issue, but also understand it will be a reg hack to prob fix it. I was hoping for some other insight before I proceed further. Thanks in advance!!
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