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Dear Tt eSPORTS Support Team, I have tried several times to install the Tt eSPORTS software from your website, including the Ventus X 1.1 software, Command Center, 1.08 and Command Center 1.020 but sadly to no avail. Each time it becomes stuck on Preparing to install... and freezes the installer until I get the error Setup Launcher Unicode has stopped working. When checking my %TEMP% folder I see the Setup files but can't seem to find any error logs. I found out that this issue is caused due to the use of an old version of InstallShield that Flexa no longer supports, which was actually broken by Windows Update a few months ago. Windows Error Log Version=1 EventType=APPCRASH EventTime=131106007287443463 ReportType=2 Consent=1 UploadTime=131106007288063498 ReportIdentifier=4dee0d12-342b-11e6-83c8-ac220b501df6 IntegratorReportIdentifier=4dee0d11-342b-11e6-83c8-ac220b501df6 WOW64=1 Response.BucketId=853398040 Response.BucketTable=25 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=Tt eSPORTS Command Center V1.020.exe Sig[1].Name=Application Version Sig[1].Value=1.20.0.0 Sig[2].Name=Application Timestamp Sig[2].Value=51a6de48 Sig[3].Name=Fault Module Name Sig[3].Value=ISSetup.dll Sig[4].Name=Fault Module Version Sig[4].Value=20.0.0.376 Sig[5].Name=Fault Module Timestamp Sig[5].Value=51a6cc59 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=00038a86 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.1 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1043 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=0a9e DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=0a9e DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789 UI[2]=C:\Users\Gemini\Downloads\tt esports command center v1.020\Tt eSPORTS Command Center V1.020.exe UI[3]=Setup Launcher Unicode has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Users\Gemini\Downloads\tt esports command center v1.020\Tt eSPORTS Command Center V1.020.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Windows\system32\VERSION.dll LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll LoadedModule[6]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\COMCTL32.dll LoadedModule[7]=C:\Windows\syswow64\GDI32.dll LoadedModule[8]=C:\Windows\syswow64\USER32.dll LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[14]=C:\Windows\syswow64\LPK.dll LoadedModule[15]=C:\Windows\syswow64\USP10.dll LoadedModule[16]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll LoadedModule[18]=C:\Windows\syswow64\ole32.dll LoadedModule[19]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[20]=C:\Windows\system32\IMM32.DLL LoadedModule[21]=C:\Windows\syswow64\MSCTF.dll LoadedModule[22]=C:\Windows\system32\uxtheme.dll LoadedModule[23]=C:\PROGRA~2\RAPTRI~1\Raptr\ltc_help32-112298.dll LoadedModule[24]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[25]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[26]=C:\Windows\syswow64\MSASN1.dll LoadedModule[27]=C:\Windows\system32\ntmarta.dll LoadedModule[28]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[29]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[30]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[31]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[32]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[33]=C:\Windows\system32\propsys.dll LoadedModule[34]=C:\Windows\system32\CRYPTSP.dll LoadedModule[35]=C:\Windows\system32\rsaenh.dll LoadedModule[36]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[37]=C:\Windows\system32\mssprxy.dll LoadedModule[38]=C:\Windows\system32\dwmapi.dll LoadedModule[39]=C:\Users\Gemini\AppData\Local\Temp\{D47FE80E-412E-4D98-8759-8C865E7FEFC4}\ISSetup.dll LoadedModule[40]=C:\Windows\system32\msi.dll LoadedModule[41]=C:\Windows\system32\WINMM.dll LoadedModule[42]=C:\Windows\SysWOW64\APPHELP.DLL LoadedModule[43]=C:\Windows\syswow64\profapi.dll LoadedModule[44]=C:\Windows\SysWOW64\MSCOREE.DLL LoadedModule[45]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=Bucket=853398040/nBucketTable=25/nResponse=1/n FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Setup Launcher Unicode AppPath=C:\Users\Gemini\Downloads\tt esports command center v1.020\Tt eSPORTS Command Center V1.020.exe Hope you can help me out to fix this issue.