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Hello! Here is some general information for steps on how to contact our support here in the USA and setup an RMA for your Thermaltake product if you feel it maybe defective. USA Support and Warranty Claims: http://bit.ly/2qWUJMH USA Technical Support: 800.988.1088 M-F 9:00AM~5:30PM (P.S.T) Thermaltake USA Provides (2) Methods to process your RMA: Option (1) Select "Advance Service" if you wish to do a "Cross-shipment" - Personal Credit Card Required - Allows Replacement Product to be shi