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Multiple versions, plus, premium, premium plus... all on different websites and microsites. No access to previous versions available. The naming is confusing. Dependencies are not properly installed with the application - such as the uicomm.dll error, which I think is fixed by installing the C++ runtime library. Why not just have ONE application Thermaltake? Its not hard. Why not just have one that WORKS too? That might be a start - dont tell me its hard, guess what I do for a living. This is -####- hour here... you need to fix this. Its been what, over a year now? I am annoyed that I bought these fans. I am annoyed that they now sit there at slow speed idling away not responding to PWM and being ineffective. I am getting the feeling though that this is a classic thermaltake "ignore it and it will go away" situation. But if that is the case, this will be the very last time I touch your products.