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Hi all, I've been searching this forum for about 4 hours trying all the solutions I can find. But all of this effort is to no avail. I cannot get the software to detect the controller no matter what I do. The fans work, as do the LED's. But i have no option to do anything in the software. The mobile application does bring up my desktop, and the Razer Synapse software both show it as well. I have an ASUS Prime Z270AR motherboard with an I5 7600K. Any help would be appreciated. Edit: I have the Thermaltake Pure Plus 12 three pack with controller.
Hey Everybody, The long and short of it: RMA'd the control box, dealing with the same issues (pictured). What I've tried: -Connecting to every USB port: directly on mobo, case front panel, and back of mobo. I restarted my comp each time I tried a new usb port. On the attached image, bottom right corner, I do see system Temp/IP address (removed) as well as all of my system specs after clicking the "Info" icon... -The mobile app (via usb cable) can connect, however can't make any changes. -Several versions of the Riing Software: 1.1.3, 1.1.2., and 2.1.5. Some di