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Hello! Here is some general information for steps on how to contact our support here in the USA and setup an RMA for your Thermaltake product if you feel it maybe defective. USA Support and Warranty Claims: http://bit.ly/2qWUJMH USA Technical Support: 800.988.1088 M-F 9:00AM~5:30PM (P.S.T) Thermaltake USA Provides (2) Methods to process your RMA: Option (1) Select "Advance Service" if you wish to do a "Cross-shipment" - Personal Credit Card Required - Allows Replacement Product to be shipped first - Requires Return of Original Product within 45 Days from Delivery Option (2) Select "Next" to continue with a Standard RMA - Receive RMA number and Shipping Instructions - Ship product to Thermaltake USA (Without Accessories) Please make sure to write your eRMA number clearly on the outside of the package For any questions on this process please contact us first before shipping in any product for warranty.
Hey guys The Mad Modder here. I got this killer little wireless charger from Thermaltake Technology Inc LUXA2 as a gift. Thank you very much. It's the S100 Wireless Charging Pad and Receiver Kit....It is pretty interesting it is a two piece kit comprised of a charging pad that plugs into your USB ports(USB 3.0 provides the 1.5 amp charge rate that most new Smartphones use.) The other piece is a small round Puck that acts as a receiver. The little puck has connections for both Android, IOS and other Micro USB compatible devices...... What I really like about it is you can be charging your phone and it rings...You don't have to unplug the cable just pick it up. When your done just set it back down on the charging pad, and it continues charging...Pretty nifty device....now I just need one for the Shop, Garage and Office.