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Thermaltake DPS G App2.0 Smart Software


Tt Andy
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Same exact issue as others are saying above except mine is a 1200watt.

 

Be careful, if you dont watch your PC after restart i have seen it not enable the PSU fan at all because the software wont load and tell it to set a fan speed.

 

Thermaltake please fix your software ASAP.

2019-05-27_14-57-58.png.be8a645c316e19e775f0767d3175297e.png

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Hello,

I had the same problem with the "Could not set up a connection with power supply." I ran through all the trouble shooting suggestions like try all the usb headers, try the external usb back ports, try resetting the BIOS. None of those worked for me. What did work was flashing the BIOS and also checking the box marked "Clear DMI data Pool". Since I have done that there have been no issues.

CaptureBIOS.PNG

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This blog is from 2019 now it's may2020. Just bought 850 one , installed and same issue. Good thing is my psu is sync with motherboard. So im gonna just uninstall this stupid app. That popping up every time I start the computer.  One more time TT fails to satisfy customers. 

And yes we don't wanna send that guy email about it. How about you fix the #### #### issue.

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On 5/10/2020 at 9:13 PM, Ashifur_Malia said:

This blog is from 2019 now it's may2020. Just bought 850 one , installed and same issue. Good thing is my psu is sync with motherboard. So im gonna just uninstall this stupid app. That popping up every time I start the computer.  One more time TT fails to satisfy customers. 

And yes we don't wanna send that guy email about it. How about you fix the #### #### issue.

Hi sir

 

Could you help to provide your PSU product name?

We will help to solve your issue ASAP, thank you.

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On 8/12/2020 at 5:55 PM, tahl said:

Suddenly, without any prerequisites, the same problem. Why the application does not have any log, trace files to this day? How can you debug something that has no logging? The email was not answered.

 

PSU_warning.jpg

psu_info.jpg

Hi sir

 

You can check your log in SPM website as below link

https://dps.thermaltake.com/en/spm

 

If still issue, please contact me, thank you.

jeff.wu@thermaltake.com.tw

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Am I getting this message is it because of him?
Your connection is not private
Attackers may try to steal your data from dps.thermaltake.com (for example, password, messages, or credit cards).
NET::ERR_CERT_DATE_INVALID
The server could not confirm that the validity of its security certificate dps.thermaltake.com; expired 6 days ago. This may be caused by an incorrect configuration or an attempt by intruders to intercept your connection. The following date is set up on your computer: Friday, December 10, 2021.. Is it correct? If not, reset the system clock and refresh the page.

2021-12-10_19-43-23.png

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I have the same error on my Thermaltake Smart RGB 500 when i launch my app on win10:

could not set up a connection with power supply

and app don't starting. How can i resolve it?

Безымянный.jpg

Edited by Axell87
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Is there a version of this app that does not crash? Initially when I used it it crashed from time-to-time and as it offered an update I installed this and now it crashes on start-up 100% of the time!

I have two crash dump files which when zipped are 555KB, but .ZIP attachments don't seem to be allowed, why not and how can I get them to you?

As it crashes I was unable to monitor my PSU and felt it could not be that hard to monitor a PSU so adjusted my SIV utility. All looks OK, but I am wondering, what are the three unknown readings?

RXH.thumb.png.7f65fe8ad93a97c3ee7489187df9ba98.png

I tried to revert to the version that half worked, with a SPG-0700D-BZ it doesn't and I now have several more .DMP files I could upload for your edification and delight.

RXH.thumb.png.f820ee66cc1f0a18317a18f4b01d8246.png

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On 2/26/2015 at 8:06 AM, Camdex said:

Need help with the DPSapp log in. When I click the "New to DPSapp? Sign Up Now" button it takes me here ( http://ttdps.unidyna.com/en/feed/all )and this is just a blank page... whats the deal Thermaltake?

I think almost we all are passing from the same issue with DPSapp and it must be solve by the devs it is our hope...

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