DrZoddiak Posted January 6, 2015 Report Share Posted January 6, 2015 I plugged the mouse into my computer and put the disk in and downloaded the software. I ran it and it won't let me open the config. I re-downloaded from the website and it's still not working. JustinMern 1 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted January 6, 2015 Report Share Posted January 6, 2015 I plugged the mouse into my computer and put the disk in and downloaded the software. I ran it and it won't let me open the config. I re-downloaded from the website and it's still not working. Hey DrZoddiak, Did you try downloading this? Try uninstall the previous software and download the UI below: LEVEL 10M MOUSE AP_CN VERSION 1.0 ? Try this and keep us updated. Quote Link to comment Share on other sites More sharing options...
DrZoddiak Posted January 6, 2015 Author Report Share Posted January 6, 2015 I'm still having the problem after doing as you said. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted February 6, 2015 Report Share Posted February 6, 2015 Issue has been escalated and we'll keep you updated once we have the solution Quote Link to comment Share on other sites More sharing options...
krav3n666 Posted October 27, 2015 Report Share Posted October 27, 2015 I have the same problem, plz give me a solution. I cannot CFG my keys. Thank u very much Quote Link to comment Share on other sites More sharing options...
krav3n666 Posted October 27, 2015 Report Share Posted October 27, 2015 Issue has been escalated and we'll keep you updated once we have the solution Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 2, 2015 Report Share Posted November 2, 2015 Can we have you to right-click "My Computer" and "Properties" and screenshot the information for us to have a look? We need to check the system properties Quote Link to comment Share on other sites More sharing options...
pj8847 Posted December 29, 2016 Report Share Posted December 29, 2016 Is there any update to this problem with the mouse not being recognised and the software not running? I haven't seen anything but "we are escalating the issue" over and over again in multiple posts, but not one update since, and these posts go back to july of 2016... $70+ piece of hardware that it's own software doesn't recognise, Including the "firmware update"... this is rediculous. Problem exsist for me on win 10 pro x64 platform, on every rig I try it on (total of 6 I own) and it is the same on every one. Mouse is only recognised by windows as an "HID-Compliant device", no control over the different buttons/keys, lighting, sensitivity, etc without the software and the software won't find it; keeps asking me to "plug in device" and I have done so over and over again in multiple USB ports with no change.. I'm stuck with a $70+ basic mouse. Please do something about a proper driver for this or lets talk about a refund of my purchase. I could have spent $10 bucks for a basic mouse if that's what I wanted... (NOTE) mouse and software work fine on win 7 pro x64 platform, so obviously its a win 10 driver issue ( which there appears to be no driver available?), please do something about this already, it's been long enough... Quote Link to comment Share on other sites More sharing options...
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