joey9911 Posted April 12, 2015 Report Share Posted April 12, 2015 Just like everyone else on this forum, the software will not install for me! I tried literally everything to try and get the software for the Tt Esports Challenger Prime keyboard to work! I tried every single download 15 times, not one works! I double click the Setup.exe and nothing happens. I'm running Windows 8.1. I can see a lot of other people are also having the same problem with the software for this keyboard. Can you please make it like the Challenger GO's software? Where there is only one executable you have to click and it actually works? I really want to use these Macro and Profile keys but I'm unable to do that without the software. PLEASE HELP!!! Thank you. Richardsaky, EkbergDOF, Donaldst and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted April 13, 2015 Report Share Posted April 13, 2015 Just like everyone else on this forum, the software will not install for me! I tried literally everything to try and get the software for the Tt Esports Challenger Prime keyboard to work! I tried every single download 15 times, not one works! I double click the Setup.exe and nothing happens. I'm running Windows 8.1. I can see a lot of other people are also having the same problem with the software for this keyboard. Can you please make it like the Challenger GO's software? Where there is only one executable you have to click and it actually works? I really want to use these Macro and Profile keys but I'm unable to do that without the software. PLEASE HELP!!! Thank you. Hey joey9911, I'll escalate the issue to our Product Management team and we'll get back to you once we have the solution! joey9911 1 Quote Link to comment Share on other sites More sharing options...
joey9911 Posted April 16, 2015 Author Report Share Posted April 16, 2015 Hey joey9911, I'll escalate the issue to our Product Management team and we'll get back to you once we have the solution! Any updates on the solution? I have been refreshing this page like crazy waiting for a response! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted April 17, 2015 Report Share Posted April 17, 2015 Any updates on the solution? I have been refreshing this page like crazy waiting for a response! I'll surely inform you when I get response from the team! Sorry for waiting! joey9911 1 Quote Link to comment Share on other sites More sharing options...
abeassadiv Posted June 9, 2015 Report Share Posted June 9, 2015 I was having this issue with windows 8.1, but I was able to install it by unplugging the keyboard, uninstalling the HID keyboard driver in device manager, and then installing this version before plugging the keyboard back in. I can now open the controls by right clicking the icon in the taskbar. TT ESPORTS CHALLENGER PRIME VERSION3.0 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 9, 2015 Report Share Posted June 9, 2015 I was having this issue with windows 8.1, but I was able to install it by unplugging the keyboard, uninstalling the HID keyboard driver in device manager, and then installing this version before plugging the keyboard back in. I can now open the controls by right clicking the icon in the taskbar. TT ESPORTS CHALLENGER PRIME VERSION3.0 Glad the problem has been fixed Quote Link to comment Share on other sites More sharing options...
bowlergirl Posted July 17, 2015 Report Share Posted July 17, 2015 I had this issue as well on 8.1. What I did after unzipping the file was to right click the setup.exe, go to properties->compatibility, select compatible for windows 7 and run as admin. Then after seeing that this worked, I promptly put the unzipped folder on a usb so I don't have to deal with that issue again if i need to reinstall for some reason. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 20, 2015 Report Share Posted July 20, 2015 Nice to see you guys found the solution Quote Link to comment Share on other sites More sharing options...
leereyzhe Posted July 25, 2015 Report Share Posted July 25, 2015 Also would like to point this out, in case anyone else has this issue: I'm running Windows 7. Downloaded the .rar and extracted, tried running the setup, and it wouldn't run. (crashed and Windows "solution" menu popped up, etc) The issue was the name of the folder, most likely the non-Western European characters. So I renamed the folder to simply "Challenger Prime" and it worked fine. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 27, 2015 Report Share Posted July 27, 2015 Yea maybe it's the characters problem. Quote Link to comment Share on other sites More sharing options...
Beardedboxer Posted February 23, 2016 Report Share Posted February 23, 2016 I am having the same issue with the software download, I have a Challenger Prime keyboard and I am running Windows 10 Home 64 bit The program downloads but doesn't open, the keyboard if functioning perfectly but I am not able to access the menus for profile changes and macro set up. Any help is appreciated Thank you ! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted February 24, 2016 Report Share Posted February 24, 2016 I am having the same issue with the software download, I have a Challenger Prime keyboard and I am running Windows 10 Home 64 bit The program downloads but doesn't open, the keyboard if functioning perfectly but I am not able to access the menus for profile changes and macro set up. Any help is appreciated Thank you ! Is this the software you've installed? CHALLENGER PRIME GAMING SOFTWARE VERSION 3.0 Try it if it's not. Quote Link to comment Share on other sites More sharing options...
Beardedboxer Posted February 24, 2016 Report Share Posted February 24, 2016 That didn't run either and now it seems the spacebar is no longer functioning as a seperate issue Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted February 24, 2016 Report Share Posted February 24, 2016 That didn't run either and now it seems the spacebar is no longer functioning as a seperate issue Can you try with another USB port or test with another computer? Quote Link to comment Share on other sites More sharing options...
Beardedboxer Posted February 25, 2016 Report Share Posted February 25, 2016 I returned the keyboard for a new one, the spacebar was defective, when I run the setup.exe file it stops working before anything opens software wise Please advise as to the next course of action. Quote Link to comment Share on other sites More sharing options...
Beardedboxer Posted February 26, 2016 Report Share Posted February 26, 2016 Obviously functional software isn't a priority for your company, selling a product without a physical disc to save money and having people download it instead is a lazy method. A call to "Customer Service" yielded the excuse that there isn't a "Windows 10" version yet, which confuses me when the 8.1 driver should function without all of these problems I'll take my business elsewhere Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 4, 2016 Report Share Posted March 4, 2016 Obviously functional software isn't a priority for your company, selling a product without a physical disc to save money and having people download it instead is a lazy method. A call to "Customer Service" yielded the excuse that there isn't a "Windows 10" version yet, which confuses me when the 8.1 driver should function without all of these problems I'll take my business elsewhere We've tested the software on Windows 10 with 64 bit, I have the problem too. I've informed the team and they will look into it asap. Quote Link to comment Share on other sites More sharing options...
Bramage Posted April 8, 2016 Report Share Posted April 8, 2016 Can someone please give a link to download the software? I cant find it anywhere here, this site is very hard to navigate. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted April 11, 2016 Report Share Posted April 11, 2016 Can someone please give a link to download the software? I cant find it anywhere here, this site is very hard to navigate. Here's the software link for CHALLENGER PRIME: CHALLENGER PRIME GAMING SOFTWARE VERSION 3.0 Quote Link to comment Share on other sites More sharing options...
TealosxD Posted May 12, 2016 Report Share Posted May 12, 2016 Hey guys, brand new user. Does this keyboard range have software for mac? Can only find exe's and not even any articles for running on mac. I just wanna sue out the settings and change colours, activate gaming mode instead of Battle mode (I assume that's default as I can't use my windows key) etc....but I can't do anything without the software...I don;t think? Anyways, Thanks in advance Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted May 12, 2016 Report Share Posted May 12, 2016 Hey guys, brand new user. Does this keyboard range have software for mac? Can only find exe's and not even any articles for running on mac. I just wanna sue out the settings and change colours, activate gaming mode instead of Battle mode (I assume that's default as I can't use my windows key) etc....but I can't do anything without the software...I don;t think? Anyways, Thanks in advance Hey, there's currently no software for MAC yet, however, if you want to set macros or settings, you will need to set it from a PC and then you can use the macros set from PC and use it on MAC. Quote Link to comment Share on other sites More sharing options...
etearl Posted January 2, 2017 Report Share Posted January 2, 2017 i downloaded the software but its in chinese how do i change it Quote Link to comment Share on other sites More sharing options...
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