Reo Posted May 15, 2015 Report Share Posted May 15, 2015 Hi members, After 2,5 years of intensive usage of this mouse the left-click button broke down as described in this thread. Since the mouse has slightly exceeded the warranty period I'm pretty frustrated as I'm not able to "open" the mouse to get to the bottom of the problem. Does anyone know how to open the mouse? I'm grateful for every advice. Thanks, Reo EkbergDOF, moldpatak, Johnnysype and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted May 18, 2015 Report Share Posted May 18, 2015 Hi members, After 2,5 years of intensive usage of this mouse the left-click button broke down as described in this thread. Since the mouse has slightly exceeded the warranty period I'm pretty frustrated as I'm not able to "open" the mouse to get to the bottom of the problem. Does anyone know how to open the mouse? I'm grateful for every advice. Thanks, Reo Hey Reo, Which country are you located? We'll get someone local to assist you further on the mouse issue Quote Link to comment Share on other sites More sharing options...
Reo Posted May 18, 2015 Author Report Share Posted May 18, 2015 Hey Reo, Which country are you located? We'll get someone local to assist you further on the mouse issue Hi Josh, I'm from Germany. Sounds great! Thank you! Cheers, Reo Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted May 19, 2015 Report Share Posted May 19, 2015 Hi Josh, I'm from Germany. Sounds great! Thank you! Cheers, Reo Hey Reo, Please contact our local customer support at support@thermaltake.de Also do keep me updated on the progress Quote Link to comment Share on other sites More sharing options...
Reo Posted May 19, 2015 Author Report Share Posted May 19, 2015 Hey Reo, Please contact our local customer support at support@thermaltake.de Also do keep me updated on the progress Hi Josh, I'll write them an email! Many thanks for your assistance! Cheers, Reo Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted May 19, 2015 Report Share Posted May 19, 2015 Hi Josh, I'll write them an email! Many thanks for your assistance! Cheers, Reo Nice, keep me updated yea! Reo 1 Quote Link to comment Share on other sites More sharing options...
Reo Posted May 30, 2015 Author Report Share Posted May 30, 2015 So, I wrote the german support on 20th this month but didn't get any kind of reply. Jooooosh, anything you can do on this? Thanks mate! Quote Link to comment Share on other sites More sharing options...
woll3 Posted May 30, 2015 Report Share Posted May 30, 2015 Have you already looked under the feet and the sticker? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 1, 2015 Report Share Posted June 1, 2015 So, I wrote the german support on 20th this month but didn't get any kind of reply. Jooooosh, anything you can do on this? Thanks mate! Hey Reo, as COMPUTEX is coming soon and so we will delay all the reply. We will surely reply to all messages asap! Please also provide me your email address, i'll look into that for you. Quote Link to comment Share on other sites More sharing options...
Reo Posted June 1, 2015 Author Report Share Posted June 1, 2015 Have you already looked under the feet and the sticker? Well, there are really some screws! Didn't get that due to the stickers. Thanks, I will check this after reply from the support! Hey Reo, as COMPUTEX is coming soon and so we will delay all the reply. We will surely reply to all messages asap! Please also provide me your email address, i'll look into that for you. I'm not in a hurry, don't worry. (was just kinda confused not getting any kind of reply - not even automatically) Wrote you a PN. Thanks in advance and hf @ Computex! Quote Link to comment Share on other sites More sharing options...
truenorth403 Posted June 24, 2015 Report Share Posted June 24, 2015 The EXACT same thing happened to me over the same time period. I brought it in and it was deemed defective. They replaced my level 10m with the hybrid wireless version, however now I cannot install the software all I get is this message when I try and open the download "This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs control panel Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 25, 2015 Report Share Posted June 25, 2015 HI truenorth403, try to uninstall the software and reinstall it again and see whether it resolves the problem. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.