fbrent60 Posted May 21, 2015 Report Share Posted May 21, 2015 I just bought a the RL240 WC kit aobout 2 weeks ago, and the pump is leaking at the base. I submitted support requests via http://my.thermaltake.com/csTech.aspxbut have not gotten any response - not even auto-generated mails (the kind that inform you "a new request has been created, here is your support request number ...." etc). Does the support site send these mails when a request is submitted? Also, i am in Japan - i selected Japan as the country when submitting. I just want to confirm that the Japan support team will receive the submitted requests. (i dont want to have to send the pump to the US for servicing or replacement... ) Like this... https://www.youtube.com/watch?v=eUbDNAgpAcM MichaelCync, ArthurGah, irinapa and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Tt Andy Posted May 22, 2015 Report Share Posted May 22, 2015 Hello fbrent60 Welcome to the forums, I just had a look at the video and it seems like there could be a few things that caused the problem, please try the following and let us know if it is working for you. If not please take a photo of the inside and we will try and sort things out for you Step 1 Please open your pump by twisting the cap off Step 2 Clean the insides and make sure there is no dust, dirt or any liquids inside. Step 3 Take the O-ring out and clean underneath including the O-ring itself Step 4 Place the o-ring back after everything is dry and clean, make sure its in the right position (refer to the photo) Step 5 Make sure the o-ring is secured properly then screw back the pump Step 6 When #### back the pump, make sure that everything is seated correctly especially the o-ring and fasten tightly Tte Martin and ThermalMike 2 Quote Link to comment Share on other sites More sharing options...
fbrent60 Posted May 23, 2015 Author Report Share Posted May 23, 2015 Thanks TTAndy - this is an awesome guide... need more like it for other TT products considering the manuals included with the products dont help for troubleshooting much. So, based on your great pics, I think the problem is that there is NO o-ring in my unit... please see this vid and confirm. I could just be not seeing it, but dont think that my eyes are wrong https://www.youtube.com/watch?v=A1o3rHJmAwY If that is the case, would it be easy to have TT Support just send me a new o-ring? Tt Andy 1 Quote Link to comment Share on other sites More sharing options...
Tt Andy Posted May 26, 2015 Report Share Posted May 26, 2015 Hello fbrent60 Thanks for your patience and understanding, It seems that we have found the leaking problem! Can you please send your address and contact number to me in a private Message and we will get a o-ring sent to you asap Sorry for any inconveneance Quote Link to comment Share on other sites More sharing options...
fbrent60 Posted May 26, 2015 Author Report Share Posted May 26, 2015 Hello fbrent60 Thanks for your patience and understanding, It seems that we have found the leaking problem! Can you please send your address and contact number to me in a private Message and we will get a o-ring sent to you asap Sorry for any inconveneance Thanks Tt Andy, PM sent. Tt Andy 1 Quote Link to comment Share on other sites More sharing options...
fbrent60 Posted May 31, 2015 Author Report Share Posted May 31, 2015 Received the replacement o-ring last evening. installed it in a loop outside the PC, and ran for a few hours - no leaks at all now. Problem solved! Thank you TT Andy for the exceptional support!!! ThermalMike 1 Quote Link to comment Share on other sites More sharing options...
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