Barot Posted May 22, 2015 Report Share Posted May 22, 2015 Hi, I've been using Theron (Model: TRN006DT) for nearly 2 years now and it's been the perfect mouse for me. Sadly, last night it suddenly started to lock and unlock the side buttons functions randomly (just like locking-unlocking via the switch under the mouse) and lock-unlock switch has also became unresponsive. Now it's always locked and I can't seem to unlock it, sometimes it randomly unlocks itself and then locks again. I live in Turkey and got my mouse from Vatan Computer. Any help is appreciated, thanks. Donaldol, Richardsaky and Johnnysype 3 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted May 25, 2015 Report Share Posted May 25, 2015 Hey Barot, please contact our customer support at cs1@thermaltake.com and we will have local staff to assist you further on the THERON MOUSE. Also keep me updated! Quote Link to comment Share on other sites More sharing options...
Barot Posted May 30, 2015 Author Report Share Posted May 30, 2015 Hi Josh, thanks for your assistance. I sent an e-mail to the address you've given me 5 days ago and haven't received a reply so far. My mouse is still locked. I'll be waiting. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 1, 2015 Report Share Posted June 1, 2015 Hi Josh, thanks for your assistance. I sent an e-mail to the address you've given me 5 days ago and haven't received a reply so far. My mouse is still locked. I'll be waiting. Hey Barot, please provide me your email address, i'll check with the customer service for you. Quote Link to comment Share on other sites More sharing options...
Barot Posted June 1, 2015 Author Report Share Posted June 1, 2015 Josh, I PM'd you my address. I must say I'm very elated with your active support on this. Quote Link to comment Share on other sites More sharing options...
Barot Posted July 4, 2015 Author Report Share Posted July 4, 2015 Hello again! I had my mouse fixed and returned to me by the authorized service today. I plugged it and everything was back to normal... for approx 45 minutes. After that, same problem occured again. We're back to square one. In similar cases with other hardware, I just go and buy a new one of the same. But I'm afraid the same issue might happen with the next Theron I buy. I'll talk to the customer service and will also try it out on a different pc to confirm this is 100% a hardware problem solely on my current mouse. Could this be a software-related problem? I reinstalled the tt-esports software via the cd that came with the mouse but nothing changed. Also the mouse seems to keep the functional information (profiles etc) internally. Is there any way that I can hard reset the mouse itself? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 6, 2015 Report Share Posted July 6, 2015 Hey Barot, did you check underneath the mouse, whether the mouse has been locked. You can unlock the mouse by switching it right below of your mouse. Quote Link to comment Share on other sites More sharing options...
Barot Posted July 6, 2015 Author Report Share Posted July 6, 2015 Yeah, of course. That switch being on "unlock" but the functions still being locked was the problem in the first place. I even tried locking-unlocking multiple times just to make sure. No effect at all. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 6, 2015 Report Share Posted July 6, 2015 Yeah, of course. That switch being on "unlock" but the functions still being locked was the problem in the first place. I even tried locking-unlocking multiple times just to make sure. No effect at all. Hey Barot, it should be an issue after you switch it to "unlock" Can you take a short video, where you switch it to "unlock" and show us how the problem starts? so we can know exactly what's the issue is Quote Link to comment Share on other sites More sharing options...
Barot Posted July 6, 2015 Author Report Share Posted July 6, 2015 Actually the problem doesn't "start". It's persistent. It used to randomly lock and unlock but even before I sent my mouse to the customer service, it had already become permanently locked. So if I took a video, it would be 15 seconds of nothing happening with me switching the button between lock and unlock. I'll take one anyway if you insist Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 6, 2015 Report Share Posted July 6, 2015 yea just try to make a video where you switch from lock to unlock...then try to do some side buttons clicking (back and previous page). The product management team just want to make sure that it works fine and where's the real problem is Quote Link to comment Share on other sites More sharing options...
Barot Posted July 6, 2015 Author Report Share Posted July 6, 2015 https://www.youtube.com/watch?v=e8hQ_aH2hSE There you go. I demonstrated "back" button and sensitivity changing buttons having no effects. I double checked on the ttesports theron software whether the functions on these buttons were somehow deleted and/or changed. Nothing. They are all how they should be. Two more things. One, the software sometimes crashes randomly. This didn't use to happen before. Also the "curson speed" (isn't it supposed to be "cursor" though?) randomly increases, but can be reset manually via performance settings. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 6, 2015 Report Share Posted July 6, 2015 Thanks Barot, i'll show this to the team and will get back to you soon Quote Link to comment Share on other sites More sharing options...
najiro Posted July 8, 2015 Report Share Posted July 8, 2015 I too have problems with the theron mice locking or prolonging mouse 1 or mouse 2 functions. Any solutions to this? It killing my gaming Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 9, 2015 Report Share Posted July 9, 2015 I too have problems with the theron mice locking or prolonging mouse 1 or mouse 2 functions. Any solutions to this? It killing my gaming Is it for THERON or THERON PLUS? Quote Link to comment Share on other sites More sharing options...
Barot Posted July 21, 2015 Author Report Share Posted July 21, 2015 Hello again. Any progress with the issue? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 21, 2015 Report Share Posted July 21, 2015 Hello again. Any progress with the issue? Hey Barot, did our customer support replied your message? Please send your inquiry to cs1@thermaltake.com and contact me again if you did not receive any reply from them. Quote Link to comment Share on other sites More sharing options...
Barot Posted July 21, 2015 Author Report Share Posted July 21, 2015 I live in Istanbul, Turkey. Just to remind you, my mouse has already been to the customer service and back with no solution. I should also add that sometimes I have a notification on my screen that says "LOCK", but it never says "UNLOCK". It keeps locking its functions without even unlocking them first. Adding this to the random cursor speed changes, I highly suspect the Theron software itself. Uninstalling and reinstalling or applying the later fixes on the downloads page didn't work, though. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 21, 2015 Report Share Posted July 21, 2015 I live in Istanbul, Turkey. Just to remind you, my mouse has already been to the customer service and back with no solution. I should also add that sometimes I have a notification on my screen that says "LOCK", but it never says "UNLOCK". It keeps locking its functions without even unlocking them first. Adding this to the random cursor speed changes, I highly suspect the Theron software itself. Uninstalling and reinstalling or applying the later fixes on the downloads page didn't work, though. Please send an email to our Customer Support again and if you did not receive any reply within 3 business days, kindly contact me Quote Link to comment Share on other sites More sharing options...
Barot Posted July 21, 2015 Author Report Share Posted July 21, 2015 Thanks Josh, I sent an email to cs1@thermaltake.com with updates on my problem. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 21, 2015 Report Share Posted July 21, 2015 Thanks Josh, I sent an email to cs1@thermaltake.com with updates on my problem. Not a problem! Barot and eqeqeqe 2 Quote Link to comment Share on other sites More sharing options...
Barot Posted August 13, 2015 Author Report Share Posted August 13, 2015 Hello again! I've been very busy with work, so I wasn't able to attend to gaming mouse-related problems Anyways, It's been nearly a month since I've e-mailed the customer service with my last update on things and got no replies at all. BUT! Today something interesting happened. The lock function activated (again) while my mouse was NOT connected to my laptop. I am currently using ONLY my touchpad and the Theron software still keeps locking its functions. And exiting the Theron software stops these lock-unlock streak immediately. I tried multiple times while it was constantly lock-unlocking itself, too. I suppose we can narrow it down to software problems now..? Eagerly awaiting your response Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted August 20, 2015 Report Share Posted August 20, 2015 We will have our new THERON software available in end of September. Quote Link to comment Share on other sites More sharing options...
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