pilotsh Posted June 8, 2015 Report Share Posted June 8, 2015 Hi everyone, Quite a few months back I bought a Tte laser mouse and had trouble with the mouse exiting the game back to windows even with the mouse button set to BUTTON OFF in the software. I used the contact form on the Tte website about 4 times over the last three months, and have not a received a single reply from Tte. Is it normal for them to ignore customers and treat them with contempt? Does anybody have a direct email address for their support team? I'm at the point where I feel like returning the mouse and NEVER buying Tte or Thermaltake ever again! (Just like Thrifty Car rental and Seagate - two other companies who treated me with comtempt). Thanks for any help, Simon Johnnysype, Richardsaky and nataGomb 3 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 8, 2015 Report Share Posted June 8, 2015 Hey pilotsh, which mouse did you purchase that caused problem? We will not ignore our users or our games here on the community. Also please provide me the topic that you've created before so I can look into it? ThermalMike 1 Quote Link to comment Share on other sites More sharing options...
pilotsh Posted June 8, 2015 Author Report Share Posted June 8, 2015 Thanks for the reply, I purchased the Theron mouse, this one http://www.ttesports.com/Mouse/28/THERON/productPage.htm?a=a&g=ftr#.VXWqaHDK6rU I hadn't created a topic on the forums before, I had used the contact support link/form of the Tte website (this one: http://my.ttesports.com/ctGeneral.aspx ) Even after logging in and filling in the form 4 times it was ignored!!! Thanks Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 9, 2015 Report Share Posted June 9, 2015 Thanks for the reply, I purchased the Theron mouse, this one http://www.ttesports.com/Mouse/28/THERON/productPage.htm?a=a&g=ftr#.VXWqaHDK6rU I hadn't created a topic on the forums before, I had used the contact support link/form of the Tte website (this one: http://my.ttesports.com/ctGeneral.aspx ) Even after logging in and filling in the form 4 times it was ignored!!! Thanks Hey pilotsh, which country are you frrom? I'll get a local staff to assist you on the THERON mouse problem. Also please tell me what happened to the mouse Quote Link to comment Share on other sites More sharing options...
pilotsh Posted June 9, 2015 Author Report Share Posted June 9, 2015 Australia. In quite a few games (From Dust , for example) accidentally hitting one of the left or right SIDE buttons quits back out to windows (7, 64bit). Even though In the theron software I select the button response to "BUTTON OFF" from the dropdown menu, an accidental press still quits back to windows. While in windows pushing a side button navigates ie back and forward with a big red arrow on the bottom of the screen. How do I totally "disengage" the side buttons from having any repsonse? (All I would like activated are the left and right click buttons, the wheel and the polling rate arrows) Thanks again. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 9, 2015 Report Share Posted June 9, 2015 Hey pilotsh, please contact our customer support at rma@thermaltake.com.au and our local staff will assist you on the Theron Mouse you have! Do keep me updated! Quote Link to comment Share on other sites More sharing options...
pilotsh Posted June 24, 2015 Author Report Share Posted June 24, 2015 I have returned home and have sent the email, see what they say! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 25, 2015 Report Share Posted June 25, 2015 I have returned home and have sent the email, see what they say! Keep me update on the issue mate! Quote Link to comment Share on other sites More sharing options...
ahmed12 Posted July 9, 2015 Report Share Posted July 9, 2015 I open a thread about my Theron issue here, no one replied. I sent a ticket to support like a week ago no one replied. Yes they are ignoring their customers and it is the last time I bought something from them. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 13, 2015 Report Share Posted July 13, 2015 Issue has already been sent to the team regarding on the volume. ahmed12 1 Quote Link to comment Share on other sites More sharing options...
pilotsh Posted July 22, 2015 Author Report Share Posted July 22, 2015 Guru! RMA team got the ball rolling so just before I filled in the form I uninstalled the Theron software and drivers, swept the registry and reinstalled the driver. Then I Applied BUTTON OFF and quit the software three times just to be sure. Well it sort of worked! The mouse doesn't quit to windows anymore during games with accidental presses of the side buttons, BUT in windows the side buttons are still activating forward and back functions in the internet browser for example. Do you have any ideas how to disable the side buttons in windows itself too? Quote Link to comment Share on other sites More sharing options...
pilotsh Posted July 22, 2015 Author Report Share Posted July 22, 2015 Actually more information. During some game menus the mouse doesn't quit to windows, but during gameplay it does! This seems to be an odd and unusual behaviour! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 23, 2015 Report Share Posted July 23, 2015 Did you try setting functions with different profiles? If you're in a game, you can use the Profile with the function set by you and when you're out from the game, you can use a different profile. Quote Link to comment Share on other sites More sharing options...
pilotsh Posted July 23, 2015 Author Report Share Posted July 23, 2015 hmmm, I tried profile two, and when I set the right side button to off and switch between profiles and come back (in the software) the button assignment goes from S back to D. however the two left buttons stay as S (button off) but still react as default (forward and back) in both profiles! Tricky! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 23, 2015 Report Share Posted July 23, 2015 Just make sure profile 1 is all for gaming...and profile 2 is your another setting you like...click apply and ok. Quote Link to comment Share on other sites More sharing options...
pilotsh Posted July 24, 2015 Author Report Share Posted July 24, 2015 it doesn't work. I screen captured an MP4 video of my screen to show my problem, how do I attach it to my post? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 27, 2015 Report Share Posted July 27, 2015 You will need to provide us a link for the video, we are unable to upload the file directly from the forum. Maybe you can upload to youtube and make it unlisted and provide us the link. Quote Link to comment Share on other sites More sharing options...
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