bp080qd Posted June 30, 2015 Report Share Posted June 30, 2015 I plugged in my mouse to the usb and the install went smoothly, so no issues there. However, my mouse only moves from the upper left of the screen to the lower right. I updated all firmware, reconfigured all settings, and even tried turning off Legacy on my 2.0 usb ports, still the same issue. Any ideas? nataGomb and Richardsaky 2 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 1, 2015 Report Share Posted July 1, 2015 I plugged in my mouse to the usb and the install went smoothly, so no issues there. However, my mouse only moves from the upper left of the screen to the lower right. I updated all firmware, reconfigured all settings, and even tried turning off Legacy on my 2.0 usb ports, still the same issue. Any ideas? Hey bp080qd, can you make a short video for me to have a look, so we can address your issue accordingly Keep me updated! Quote Link to comment Share on other sites More sharing options...
bp080qd Posted July 2, 2015 Author Report Share Posted July 2, 2015 I'm trying to upload a small video for you Josh, but it keeps telling me 'You aren't permitted to upload this kind of file'. I've tried mp4 and 3gp. If I shouldn't use the uploader, I could try something else, but I'm not sure what else to use. Which formats are allowed to be uploaded? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 2, 2015 Report Share Posted July 2, 2015 I'm trying to upload a small video for you Josh, but it keeps telling me 'You aren't permitted to upload this kind of file'. I've tried mp4 and 3gp. If I shouldn't use the uploader, I could try something else, but I'm not sure what else to use. Which formats are allowed to be uploaded? you can try to upload to youtube and set it as unlisted and provide me the link Quote Link to comment Share on other sites More sharing options...
bp080qd Posted July 2, 2015 Author Report Share Posted July 2, 2015 ok here it is, i hope the link works and you can watch my issues. i put a small description under the video too Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 2, 2015 Report Share Posted July 2, 2015 ok here it is, i hope the link works and you can watch my issues. i put a small description under the video too Hey bp080gd, which country are you from? We'll get our local customer support to assist you further on the mouse. Quote Link to comment Share on other sites More sharing options...
bp080qd Posted July 2, 2015 Author Report Share Posted July 2, 2015 I'm in the US, in Ohio. Is there a number I should call? Edit: while randomly moving the mouse and testing it, i found that it worked fine on a smoother surface. a painted, perhaps polished surface, seemed to help with all movements of the mouse. it's very strange, but if it works, i'll use it that way Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted July 3, 2015 Report Share Posted July 3, 2015 Hey bp080qd, if you still encountering the problem, you can contact our customer services from the states at ttsupport@thermaltakeusa.com ThermalMike 1 Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted July 6, 2015 Report Share Posted July 6, 2015 I'm in the US, in Ohio. Is there a number I should call? Edit: while randomly moving the mouse and testing it, i found that it worked fine on a smoother surface. a painted, perhaps polished surface, seemed to help with all movements of the mouse. it's very strange, but if it works, i'll use it that way You can call us today - 800.988.1088 more info in my Signature Quote Link to comment Share on other sites More sharing options...
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