pissedconsumer Posted April 22, 2020 Report Share Posted April 22, 2020 Mid firmware update my literally just unboxed neptune pro blue keyboard stopped working. I let it run for another 20 minutes with no luck, the keyboard is dead and the only link on the internet where someone managed to fix it has a dead dropbox link. The keyboard is unusable. The fn keys don't work. Your program doesn't detect the keyboard to finish the firmware update. NB-NPP-TBBLUS-01LG000219 Keyboard worked fine until your software asked for a firmware update. Now it doesn't do anything. Nothing is functional and I'm $100 down. Quote Link to comment Share on other sites More sharing options...
Tt CCH Posted April 23, 2020 Report Share Posted April 23, 2020 Hi pissedconsumer, Yes, we understand your frustration, but you may have to contact local RMA to resolve your issue. Thank you. Quote Link to comment Share on other sites More sharing options...
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