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TT RGB Plus V2 Error: "Can not detect controller, please check that the fan controller is connected."


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TT RGB Plus V2 Error: "Can not detect controller, please check that the fan controller is connected."

How can i fix that? Previously, the program worked, but now it suddenly stopped. Fans work, RGB work, but program does not work...

photo_2021-11-26_00-47-57.jpg

photo_2021-11-26_00-48-03.jpg

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19 hours ago, Tony.P said:

Dear User

Could you provide your fan products? Riing Quad or Riing Trio.

May be you can try to send TT RGB PLUS 2.0 log folder to us. Following this tips: https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0

 

The computer was not assembled by me, but as far as I know, this is a "RGB Riing Plus". Also, how can I send the "TTRGBPlus2.0" folder to you?

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I managed to get the software to detect the system settings again but completely uninstalling the TT RGB software, manually deleting the remnants in the installed folder, rebooted, reinstalled the software, and rebooted again.  At first it also recognized the controller but then stopped recognizing it once the system went to sleep but then woke.

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