Jirobo Posted January 13, 2016 Report Share Posted January 13, 2016 Hi ! I have a thermaltake Core P5 and i bought a new video card for it. Before i had a Radeon 5650 and no problem with the riser. Now i have a GTX 970 Strix from Asus and when i plug it with the riser i have a lot of problem with driver from the Asus GTX 970 Strix. They always crash and not responding... For the moment i have plug my Asus GTX 970 Strix normally on the mother card and everything its ok. Can you give me a solution please ? Thank you ! Quote Link to comment Share on other sites More sharing options...
Tte Martin Posted January 19, 2016 Report Share Posted January 19, 2016 Hello Jirobo, if the card is working just fine without the riser cable, it is possible that the cable is defective. Please contact your local Thermaltake customer support. Quote Link to comment Share on other sites More sharing options...
Jirobo Posted January 20, 2016 Author Report Share Posted January 20, 2016 Thx for your answer but i used the riser with another card like Radeon 5650 and all work fine...Thermaltake customer support is really bad... Quote Link to comment Share on other sites More sharing options...
Zaforillas Posted January 20, 2016 Report Share Posted January 20, 2016 Same problem. When i conect my asus gtx970 turbo in the riser cable and I power it up the display comes black (Sorry for my english). Quote Link to comment Share on other sites More sharing options...
_ThE_PsYcHoTiK_ Posted January 29, 2016 Report Share Posted January 29, 2016 You are not alone with this issue, I tried to join the customer support, I wait for a answer... Quote Link to comment Share on other sites More sharing options...
Wishdokkta Posted February 3, 2016 Report Share Posted February 3, 2016 Yep, same problem. Msi gtx970, black screen on startup (no signal) Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 3, 2016 Report Share Posted February 3, 2016 Hello everyone, thank you all for the feedback on the riser cable, we are aware some are having issues and we have a re-work option to replace the Riser Cable included with the Core P5 for you free of charge. Please see the topic here: http://community.thermaltake.com/index.php?/topic/43213-attn-users-with-core-p5-using-the-riser-cable/ Look forward to working with you all to resolve! Quote Link to comment Share on other sites More sharing options...
Jirobo Posted February 16, 2016 Author Report Share Posted February 16, 2016 I come back on this forum because i requested RMA since 2 weeks and no answer... What i'm supposed to do ? Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 16, 2016 Report Share Posted February 16, 2016 I come back on this forum because i requested RMA since 2 weeks and no answer... What i'm supposed to do ? Hello, Who did you contact? Are you in the USA? Are you talking about RMA for the P5 riser cable or something else? thanks! Quote Link to comment Share on other sites More sharing options...
Jirobo Posted February 17, 2016 Author Report Share Posted February 17, 2016 Hi, it's Mike Fierheller but i think it's you ? I'm waiting for RMA for the P5 riser cable, i'm the author of this post.We told me to wait the end of Chinese New year holiday... Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 17, 2016 Report Share Posted February 17, 2016 Hi, it's Mike Fierheller but i think it's you ? I'm waiting for RMA for the P5 riser cable, i'm the author of this post. We told me to wait the end of Chinese New year holiday... Sorry for that, I have been working with a couple different people on this. Please see this thread and email me: http://community.thermaltake.com/index.php?/topic/43213-attn-users-with-core-p5-using-the-riser-cable/ Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.