Tom Sheldon Posted January 25, 2016 Report Share Posted January 25, 2016 had the keyboard since the start of October and i love it but it has this issue and its bugging me. the \ key doesn't light up when using a profile. i took it back to where i got it and they sent it to thermaltake, who fixed it buy resetting the lighting settings because at the time i didn't know what was causing the problem but when i got it home i loaded a profile and i still wasn't working. any help is much appreciated -Matt here is an example of what i mean profile it works fine here and now it doesn't. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted January 25, 2016 Report Share Posted January 25, 2016 Did you try to change to another color? or you can call our staff directly at Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Quote Link to comment Share on other sites More sharing options...
Tom Sheldon Posted January 25, 2016 Author Report Share Posted January 25, 2016 it seems to be when you have it on fully lighted with custom zones also there doesn't appear to actually be a light option for that key the enter key is extra large so i assume that covers it but it doesn't work. i don't know if its a software or hardware issue. if i just run the default colours but with it not being just one colour it looks like this it wont let me change the fault but i made a plain one with one colour and a different colour for the broken key for contrast. as you can see it doesnt work Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted January 25, 2016 Report Share Posted January 25, 2016 it seems to be when you have it on fully lighted with custom zones also there doesn't appear to actually be a light option for that key the enter key is extra large so i assume that covers it but it doesn't work. i don't know if its a software or hardware issue. if i just run the default colours but with it not being just one colour it looks like this Defualt lighting.PNG Defualt lighting - Copy.JPG it wont let me change the fault but i made a plain one with one colour and a different colour for the broken key for contrast. lighting blue.PNG blue with green.JPG as you can see it doesnt work I know what's the problem now. The problem is that you're using an US Layout keyboard but you're using a UK layout software. You will need to reinstall the software and choose US for the language. NOTE: make sure you save all your lighting profiles before uninstalling the software Quote Link to comment Share on other sites More sharing options...
Tom Sheldon Posted January 25, 2016 Author Report Share Posted January 25, 2016 I know what's the problem now. The problem is that you're using an US Layout keyboard but you're using a UK layout software. You will need to reinstall the software and choose US for the language. NOTE: make sure you save all your lighting profiles before uninstalling the software yea that worked thanks for your help. -Matt Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted January 25, 2016 Report Share Posted January 25, 2016 No worries! Quote Link to comment Share on other sites More sharing options...
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