Smooth Jazz Mann Posted March 18, 2016 Report Share Posted March 18, 2016 So I just got the Challenger Prime RGB Keyboard and so far it's very nice. I installed the software provided on the main website but whenever I try to open it, the window briefly flashes up before closing. Task Manager shows the program does start, but immediately crashes. This is the third time I've reinstalled the software and nothing has changed. Anyone got a fix? I am on Window 7 Ultimate. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 21, 2016 Report Share Posted March 21, 2016 So I just got the Challenger Prime RGB Keyboard and so far it's very nice. I installed the software provided on the main website but whenever I try to open it, the window briefly flashes up before closing. Task Manager shows the program does start, but immediately crashes. This is the third time I've reinstalled the software and nothing has changed. Anyone got a fix? I am on Window 7 Ultimate. Did you try to update the firmware? As we have updated the software last week. Here's the link: CHALLENGER PRIME RGB KEYBOARD FIRMWARE & FIRMWARE USER GUIDE Please provide us the screenshot of the software crashes so we can have more image on the issue. Quote Link to comment Share on other sites More sharing options...
Smooth Jazz Mann Posted March 21, 2016 Author Report Share Posted March 21, 2016 Did you try to update the firmware? As we have updated the software last week. Here's the link: CHALLENGER PRIME RGB KEYBOARD FIRMWARE & FIRMWARE USER GUIDE Please provide us the screenshot of the software crashes so we can have more image on the issue. I have tried updating the firmware, however, the Update button is constantly greyed out. Unplugging and replugging the keyboard does nothing, instead, it makes the keyboard stop working, forcing me to restart my PC. As for screenshots, I can't take any because the RGB software only flashes up for a 2/10th of a second before dissapearing, with no crash log or anything. Edit: The firmware update does say "Error: ISPDLL Failed" on Startup. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 21, 2016 Report Share Posted March 21, 2016 I have tried updating the firmware, however, the Update button is constantly greyed out. Unplugging and replugging the keyboard does nothing, instead, it makes the keyboard stop working, forcing me to restart my PC. As for screenshots, I can't take any because the RGB software only flashes up for a 2/10th of a second before dissapearing, with no crash log or anything. Edit: The firmware update does say "Error: ISPDLL Failed" on Startup. Try to: Unplug your keyboard Close the program/software icon (taskbar....bottom right) Plug in the keyboard Update firmware (make sure the icon at the taskbar is turned off) If possible, record a video, upload to youtube, set as unlisted and send me the link, so i can see what happened from your end Quote Link to comment Share on other sites More sharing options...
Smooth Jazz Mann Posted March 21, 2016 Author Report Share Posted March 21, 2016 Try to: Unplug your keyboard Close the program/software icon (taskbar....bottom right) Plug in the keyboard Update firmware (make sure the icon at the taskbar is turned off) If possible, record a video, upload to youtube, set as unlisted and send me the link, so i can see what happened from your end Which software are you referring too? The Firmware Updater or Keyboard Driver? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 22, 2016 Report Share Posted March 22, 2016 Which software are you referring too? The Firmware Updater or Keyboard Driver? The firmware Quote Link to comment Share on other sites More sharing options...
Smooth Jazz Mann Posted March 22, 2016 Author Report Share Posted March 22, 2016 The firmware Nope. Still not working. Here's a screenshot of the Firmware updater when I open it. It does not change no matter what I do. http://imgur.com/gXPpG9z Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 22, 2016 Report Share Posted March 22, 2016 Nope. Still not working. Here's a screenshot of the Firmware updater when I open it. It does not change no matter what I do. http://imgur.com/gXPpG9z Did you plug into another USB port and launch the firmware? Quote Link to comment Share on other sites More sharing options...
Smooth Jazz Mann Posted March 22, 2016 Author Report Share Posted March 22, 2016 Did you plug into another USB port and launch the firmware? Yup. I tried all of my USB ports. No difference. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 22, 2016 Report Share Posted March 22, 2016 Yup. I tried all of my USB ports. No difference. I will escalate your problem to the product management team and we'll let them check the issue. Sorry for the inconvenience. Quote Link to comment Share on other sites More sharing options...
Smooth Jazz Mann Posted March 22, 2016 Author Report Share Posted March 22, 2016 I will escalate your problem to the product management team and we'll let them check the issue. Sorry for the inconvenience. Thank you. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 22, 2016 Report Share Posted March 22, 2016 Thank you. Not a problem Quote Link to comment Share on other sites More sharing options...
Smooth Jazz Mann Posted March 25, 2016 Author Report Share Posted March 25, 2016 Has this been resolved yet? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 28, 2016 Report Share Posted March 28, 2016 Has this been resolved yet? Hi, they are asking you to provide them your MOTHERBOARD MODEL NUMBER. Quote Link to comment Share on other sites More sharing options...
Smooth Jazz Mann Posted March 28, 2016 Author Report Share Posted March 28, 2016 Hi, they are asking you to provide them your MOTHERBOARD MODEL NUMBER. I have an ASUSTeK A88XM-A motherboard, serial number 131220054001125. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 28, 2016 Report Share Posted March 28, 2016 I have an ASUSTeK A88XM-A motherboard, serial number 131220054001125. Information has been passed to the team. Quote Link to comment Share on other sites More sharing options...
Smooth Jazz Mann Posted April 24, 2016 Author Report Share Posted April 24, 2016 Bump. Has this been resolved? Quote Link to comment Share on other sites More sharing options...
D3M0N07 Posted May 8, 2016 Report Share Posted May 8, 2016 i am facing problem like Smooth Jazz Mann Quote Link to comment Share on other sites More sharing options...
D3M0N07 Posted May 8, 2016 Report Share Posted May 8, 2016 i follow the every steps and your given procedure but this error show Quote Link to comment Share on other sites More sharing options...
D3M0N07 Posted May 9, 2016 Report Share Posted May 9, 2016 some how i solved my problem Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted May 9, 2016 Report Share Posted May 9, 2016 some how i solved my problem so what happened? Quote Link to comment Share on other sites More sharing options...
Smooth Jazz Mann Posted June 11, 2016 Author Report Share Posted June 11, 2016 I would still like a solution to this problem. Quote Link to comment Share on other sites More sharing options...
Hatfa Posted September 2, 2016 Report Share Posted September 2, 2016 Has anyone had trouble re-mapping the keys? The software shows that the key is remapped but when I use the key it is still the default key. All other functions are working correctly. OS: Windows 10 application running as administrator. I tried upgrading the FW Quote Link to comment Share on other sites More sharing options...
Tt David Posted September 5, 2016 Report Share Posted September 5, 2016 Did you try our latest software? http://www.ttesports.com/files/Product_download/challengerprimergbkeyboardfirmware%20update2.0.zip Quote Link to comment Share on other sites More sharing options...
ArcTrooperFives Posted July 10, 2017 Report Share Posted July 10, 2017 Hi, I am having trouble getting the software to work. It opens up for a quick second then shuts down. I have re-installed the software 4 times and still does not work. Is there any solution to solve this problem? Quote Link to comment Share on other sites More sharing options...
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