Jump to content
Sign in to follow this  
octa87

Theron Plus not recognized on windows 7

Recommended Posts

Guest Tt Josh

Hi, i just buy a Theron Plus, but i can't make it work. Windows 7 64BITS not recongnize the mouse.

 

I tried everything on the forum,

 

Please help me!

Hi octa87, which country are you from?

 

1) did you try with another USB port?

2) did you try with another computer?

3) try to reinstall the driver

Share this post


Link to post
Share on other sites

Hi Josh, im from Argentina.

 

1. I tried another USB on the same computer

2. I tried in a notebook, with Windows 8.1 and the mouse work perfect.

3. Reinstaling drivers in Windows 7 again and not working.

 

Obviusly is windows7 the problem,. I triend USBDEVIEW to unistall al drivers, but the problem persist.

 

Any ideas?

Share this post


Link to post
Share on other sites
Guest Tt Josh

Hi Josh, im from Argentina.

 

1. I tried another USB on the same computer

2. I tried in a notebook, with Windows 8.1 and the mouse work perfect.

3. Reinstaling drivers in Windows 7 again and not working.

 

Obviusly is windows7 the problem,. I triend USBDEVIEW to unistall al drivers, but the problem persist.

 

Any ideas?

Hi, I've just tested the THERON PLUS with my laptop (Windows 7 Professional 64bit) and it's working.

 

Also, please show us a screenshot of your SYSTEM REQUIREMENT (Control Panel > System)

 

Please contact our customer support for USA & South America region at: 

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

Share this post


Link to post
Share on other sites
Guest Tt Josh

Can you post the drivers? the .inf files ?? That will work!! i really apreciate that!! The exe ony install the application.

 

You can use a driver extractor.

 

Thanks!!!!!

We're only able to provide the software. We do not have the inf file.

Share this post


Link to post
Share on other sites

Ok, i installed it with a Microsoft UBS COMPATIBLE DEVICE, and it Works. But i not have any functions of the mouse. The software didnt recognize the mouse.

 

 

i never had so many problems with a mouse :unsure:

Share this post


Link to post
Share on other sites
Guest Tt Josh

Ok, i installed it with a Microsoft UBS COMPATIBLE DEVICE, and it Works. But i not have any functions of the mouse. The software didnt recognize the mouse.

 

 

i never had so many problems with a mouse :unsure:

try to restart your computer once the software installation completed.

Share this post


Link to post
Share on other sites
Guest Tt Josh

I tried every time, and tried to run as admin, but not case.

Hi, can you please install the file below and take a screenshot of what being showed? We will need to know more information on this.

 

Click HERE to download

Share this post


Link to post
Share on other sites
Guest Tt Josh

Hi, i attached the screen!!!

Can you make sure that the LOCK BUTTON under the mouse is NOT LOCKED?

Share this post


Link to post
Share on other sites
Guest Tt Josh

Is not locked! i checked it!!

Please contact our US office asap so we can have someone to assist you further:

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...