Jump to content

Poseidon Z keyboard issue


24carat
 Share

Recommended Posts

Hi, I've contacted your customer services department about the common issue with your Poseidon Z keyboard where keystrokes either produce multiple characters or sometimes none at all especially with the number keys.  Your customer services department have referred me to your distributor and they refuse to provide a replacement, they want to take the keyboard away for diagnostics.  As you know this is a recurring issue with this model.

Would you please arrange a replacement for me as I cannot be without a keyboard for weeks while they diagnose it, no matter how dysfunctional this one is.

 

My serial number is KB-PIZKLBLTH01RA010059.

 

Thanks.

Link to comment
Share on other sites

Guest Tt Josh

Hi, I've contacted your customer services department about the common issue with your Poseidon Z keyboard where keystrokes either produce multiple characters or sometimes none at all especially with the number keys.  Your customer services department have referred me to your distributor and they refuse to provide a replacement, they want to take the keyboard away for diagnostics.  As you know this is a recurring issue with this model.

 

Would you please arrange a replacement for me as I cannot be without a keyboard for weeks while they diagnose it, no matter how dysfunctional this one is.

 

My serial number is KB-PIZKLBLTH01RA010059.

 

Thanks.

Hi, please inform our customer support (cs2@thermaltake.com) about what the distributor told you as they will handle all replacement & support issues. Thanks.

Link to comment
Share on other sites

Hi, please inform our customer support (cs2@thermaltake.com) about what the distributor told you as they will handle all replacement & support issues. Thanks.

 

Thanks, the problem is being handled very nicely by your CS department.  Very helpful CS.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...