Rafi Rashid Posted August 30, 2016 Report Share Posted August 30, 2016 Hello I have two topic Topic1: As per the warranty policy there's 2 years of warranty for Tte Sports mouse, keyboard and headset but UCC ( Sole distributor of Thermaltake products in Bangladesh) denied a 2 years warranty on these products. They will provide only 1 year local warranty and if I want to get 2 then i have to purchase the additional year as international warranty (when asked whether I can purchase it by them, they said they don't know anything regarding it). They didn't even say anything regarding their own version of 1 year warranty policy when I bought the products. Now my question is am I supposed to get a 2 years of warranty?? if yes then what I can do if UCC denies it on my face?? Topic2: I have been using Thermaltake Shock 3D 7.1 headset for an year. I am using it on windows 10 64 bit and I always had to use the driver version 1.0.1 cause version 2.0.0 never supported. Whenever I tried version 2 a dialogue box appears right after the installation which says "Can't find any device". now after the latest update of windows 10 the old version is not working anymore. I can't use the surround sound and enhanced bass effect from the driver though the headset is working just fine.What should I do?? How can I use version 2.0.0 ?? Product serial no: HT-RSO-DIE CBK-13EF002587I am currently using Thermaltake PSU,Keyboard,Mouse,Mouse pad,Headset,Casing,Fan,Cooler in my rig. looking forward to get equal support from Thermaltake as well.Thank You PaperMeP 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.