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error message "password format error" on log in


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if anyone else has this problem make a completely new account from another pc then log into it from the original device you want to use that fixed this issue we realized our mouse didnt come with a cd it was supposed to and are going back to exchange it for the same mouse we expectd the mouse settings to be in the companion app but apparently they are on a cd it didn't come with?

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  • 2 years later...

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