Andrei Cristian Posted June 26, 2017 Report Share Posted June 26, 2017 Hi. I have a problem with this error: I do not understand what is this and what can I do. My pc is for mining: i5 2400s cpu Thermaltake 700W 1x GPU: GTX 780 3gb 1x GPU: GTX 970 4gb Mobo: dh67bl 1x sata 1TB HDD The GTX 970 is on the MOBO directly The GTX 780 is with the riser , the riser is powered by a Sata cable where is the HDD powered with the same cable too. I hope I give the perfect details, I need some help. PS: the GPUs are runing on full load as you can see because I'm mining Ethereum. I'm getting this error only when I mine with both gpu on full load. thanks! Quote Link to comment Share on other sites More sharing options...
Denny Posted June 27, 2017 Report Share Posted June 27, 2017 Hi, The threshold for voltage warning alert is +/- 3%, where Intel has the voltage regulation standard of +/- 5%. It means our warning alert is more sensitive and reminds that the power supply might be pushed too hard while mining. If the power supply is running under heavy loading for long run, the life expectancy of the power supply will be short. Quote Link to comment Share on other sites More sharing options...
Andrei Cristian Posted June 27, 2017 Author Report Share Posted June 27, 2017 3 hours ago, Denny said: Hi, The threshold for voltage warning alert is +/- 3%, where Intel has the voltage regulation standard of +/- 5%. It means our warning alert is more sensitive and reminds that the power supply might be pushed too hard while mining. If the power supply is running under heavy loading for long run, the life expectancy of the power supply will be short. I understand but these card bearly take 380-410watt for mining and my 5v rail even in the idle stay at 5.19-5.20 is not about only in mining .... So what is wrong with the PSU? And I get this warning even in games with only one gpu the 970 GTX so.... Quote Link to comment Share on other sites More sharing options...
Denny Posted June 27, 2017 Report Share Posted June 27, 2017 hi, The 5v rail might be out of 3% range while the 12v rail (vga card) is under stress loading. However, i will need to check the power supply's record to confirm if this is the case. Could you please send me the record of power supply's status? the record can be exported in the PC App. Quote Link to comment Share on other sites More sharing options...
Andrei Cristian Posted June 27, 2017 Author Report Share Posted June 27, 2017 Sure, I have a 6hrs record from mining and I will post here some more photos even on idle ( not mining ). Hope you can help me, I bought the PSU 3 days ago... 6hrs export.CSV Quote Link to comment Share on other sites More sharing options...
Denny Posted June 28, 2017 Report Share Posted June 28, 2017 Hi, May I ask where you live? I would like to help you go through the RMA process. Quote Link to comment Share on other sites More sharing options...
Andrei Cristian Posted June 28, 2017 Author Report Share Posted June 28, 2017 Bucharest, Romania! Quote Link to comment Share on other sites More sharing options...
Denny Posted June 28, 2017 Report Share Posted June 28, 2017 Hi, Can you directly send the RMA request to info@thermaltake.com? they will help you to arrange the replacement. please feel free to let me know if you have troubles in the RMA process. Quote Link to comment Share on other sites More sharing options...
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