My argent m5 wireless rgb mouse does not connect to the 2.4GHZ dongle.

[Ciubotariu Sebastian]

My argent m5 wireless rgb mouse does not connect to the 2.4GHZ dongle, what can I do? The mouse starts searching with a white light that flashes but does not connect. The 2.4GHZ dongle appears in device manager when I connect it to the laptop and it also does the characteristic connection but does not connect one to the other.

[PaleComet8515]

Have you tried re-pairing the mouse with the 2.4GHz dongle using the official software? If the dongle is detected but pairing fails, checking the mouse firmware and dongle firmware would be a good next step.

[liza451]

Since the 2.4GHz dongle is being detected by the laptop, it sounds like the issue may be with the wireless pairing rather than the USB connection. I would first try a different USB port, fully charge the mouse, and check whether the mouse and dongle need to be re-paired using the official pairing procedure. It may also be worth testing the dongle on another PC to rule out a driver or USB-port issue. If the mouse still keeps flashing white without connecting, checking the latest firmware or contacting Thermaltake support would probably be the next step.